Front Desk Agent

Two Rivers Hotel Group LLC; Wisconsin; On-site; USD 32,000 - 38,000; Full time

Job summary

Two Rivers Hotel Group LLC in Wisconsin is seeking a Front Desk associate to deliver warm, professional guest service at check-in and check-out. You will support daily front desk operations, assist with reservations, and help maintain breakfast and public areas.

The role emphasizes accuracy, communication, and teamwork within a fast-paced hotel environment. Training and career growth opportunities are available in the hospitality group.

Qualifications

• High school diploma or GED; or 1–3 months related experience.
• Read, write and speak English; communicate with guests.
• Basic math for cashier transactions and records.

Responsibilities

• Check guests in and out professionally.
• Maintain coffee bar and breakfast area.
• Operate laundry and housekeeping tasks per standards.
• Keep public areas clean and safe.
• Assist in selling rooms and events as needed.
• Follow front desk security and confidentiality procedures.

Skills

Customer service

Communication

Adaptability

Teamwork

Problem solving

Attention to detail

Education

High school diploma or GED

Tools

MS Office

PMS Software

Job description

Job Description

Job Description

Job Description - Customer Service/Front Desk

Job Title: Front Desk

Department: Operations/Guest Services

Reports To: Property General Manager

FLSA Status: Non-Exempt

Position Summary

Provides guests with excellent customer service while being an active being an active member of an award-winning team! We are looking for someone who is interested in building upon or creating a long-term career in the hospitality industry. With room for career development and growth in a quickly advancing hotel management company, we welcome anyone who is eager to learn and has a knack for customer service!

Essential Duties and Responsibilities

• Checks guests in and out of the hotel positively and professionally.
• Follows established protocols in the operation of the hotel.
• Maintains coffee bar and breakfast buffet in the morning.
• Operates washing and drying machines and folds laundry.
• Cleans public areas.
• Provides safety and security for the hotel and its guests.
• Will also act in a sales role to book rooms and events.
• Follows the hotel key control procedures at all times.
• Is familiar with the hotel emergency plan and is able to confidently partake in emergency training procedures.
• Observes guest and hotel confidentiality procedures.
• Uses the hotel safe lifting procedures.
• Reports all incidents and injuries to the appropriate supervisor.
• Wear uniform at all times while on duty.
• Ensures that there is a front desk staff member to attend to the hotel at all times.

Competencies

To perform the job successfully, an individual should demonstrate the following.

• Adaptability- Adapts to change in the work environment. Manages competing demands, Accepts criticism and feedback. Changes approach or method to best fit the situation.
• Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
• Cooperation – Establishes and Maintains effective relationships. Exhibits tact and consideration. Displays positive outlook and pleasant manner. Helps and support to co-workers. Works cooperatively in group situations. Works actively to resolve conflict.
• Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
• Dependability - Commits to doing the best job possible. Follows instruction. Keeps commitments. Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions.
• Problem Solving – Identifies problems in a timely manner. Gathers and analyses information skillfully. Develops alternative solutions. Resolves problems in early stages. Works well in group problem solving situations.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Ability

Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees.

Mathematical Ability

Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Compute rate, ratio and percent, and draw and interpret bar graphs.

Reasoning Ability

Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations.

Software Skills

Working knowledge of MS Office; knowledge of hotel management software (PMS).

Certificates and Licenses

State Alcohol Server/Seller Training (If bar on property) Will be provided if hired.

Supervisory Responsibilities

None

Work Environment

The work environment characteristics described here are representative of those an e