Front Desk Associate

EyeSouth Partners LLC; Johns Creek (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

Ein etabliertes Unternehmen im Gesundheitswesen sucht einen Front Desk Associate, der außergewöhnlichen Kundenservice bietet und die Effizienz im medizinischen Büro aufrechterhält. In dieser Rolle sind Sie dafür verantwortlich, Patienteninformationen zu sammeln, Termine zu planen und mit dem klinischen Personal zusammenzuarbeiten, um eine erstklassige Patientenversorgung zu gewährleisten. Das Unternehmen bietet ein wettbewerbsfähiges Leistungspaket, einschließlich medizinischer, zahnärztlicher und visionärer Leistungen sowie großzügiger Freizeit. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist diese Position ideal für Sie.

Benefits

Medizinische Versicherung

Zahnversicherung

Sehhilfe

401k mit Matching

HSA/FSA

Telemedizin

Großzügiges PTO-Paket

Mitarbeiterrabatte und -vorteile

Mitarbeiterhilfeprogramm

Gruppenlebensversicherung

Qualifications

• Mindestens 2 Jahre Erfahrung in einer medizinischen Einrichtung.
• Starke Computerkenntnisse und mindestens 30 WPM Tippgeschwindigkeit.

Responsibilities

• Bereitstellung außergewöhnlicher Patientenservices in der Praxis.
• Verifizierung von Versicherungsinformationen und Erhebung von Zahlungen.
• Koordination mit klinischem Personal für optimale Patientenerfahrung.

Skills

Kundenservice

Versicherungsprüfung

Computerkenntnisse

Interpersonelle Fähigkeiten

Organisationsfähigkeit

Education

High School Diploma oder gleichwertiges Zertifikat

Job description

Company Overview

Georgia Eye Partners is a specialty eye care practice in Metro Atlanta comprised of ophthalmologist and optometrists dedicated to providing patients with the highest quality medical and surgical eye care. Our services range from general eye care to complex surgical care for conditions such as cataracts, glaucoma, corneal disease, and refractice. We offer LASIK and other refractive surgery options as well as oculoplastic surgery and laser aethetic procedures through OPAL Aesthetics.

Position Summary

The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts. The Front Office Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office. The Front Office Associate may answer multiple phone lines, schedule appointments, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments.

Responsibilities

• Displays high level of professionalism and gives superb customer service

• Obtains and reviews patient demographic and insurance information for accuracy

• Verifies insurance and collects copays, co-insurance, and outstanding balances

• Ensures all patient intake forms are signed and complete

• Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax

• Schedules appointments

• Processes medical record requests per policies and procedures

• Coordinates with Clinical Staff to ensure optimal patient experience

Qualifications

Education:

• High School Diploma or Equivalent Certificate

Required Skills:

• Minimum 2 years of experience in a medical office/health care setting

• Minimum 2 years of health care insurance experience

• Strong computer knowledge and skills with a minimum typing speed of 30 WPM

• Strong desire to assist others and provide excellent customer service

• Must be highly dependable and organized

• Outstanding interpersonal skills

• An impeccably clean, polished, professional image

• The ability to learn quickly, retain training, problem solve and think independently

Preferred Skills:

• Understanding of medical terminology

Company Benefits

We offer a competitive benefits package to our employees:

• Medical
• Dental
• Vision
• 401k w/ Match
• HSA/FSA
• Telemedicine
• Generous PTO Package

We also offer the following benefits for FREE:

• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.