Front Desk Associate

EyeSouth Partners; Morrow (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

Eine etablierte Einrichtung im Gesundheitswesen sucht einen engagierten Front Desk Associate, der einen herausragenden Kundenservice bietet. In dieser spannenden Rolle sind Sie für die Verwaltung von Patientenanfragen, die Überprüfung von Versicherungsinformationen und die Koordination mit dem klinischen Personal verantwortlich. Sie werden Teil eines hochqualifizierten Teams, das sich der Bereitstellung erstklassiger Augenpflege verschrieben hat. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Medizinische Versorgung

Zahnversorgung

Sehhilfe

401k mit Matching

HSA/FSA

Telemedizin

Großzügiger PTO-Paket

Mitarbeiterrabatte und -vorteile

Mitarbeiterhilfeprogramm

Gruppenlebensversicherung

Qualifications

• Mindestens 2 Jahre Erfahrung in einer medizinischen Einrichtung.
• Starke Computerkenntnisse und mindestens 30 WPM Tippgeschwindigkeit.

Responsibilities

• Bereitstellung exzellenten Kundenservice sowohl persönlich als auch telefonisch.
• Verarbeitung von Patienteninformationen und Terminplanung.

Skills

Kundenservice

Versicherungskenntnisse

Computerkenntnisse

Interpersonelle Fähigkeiten

Organisationsfähigkeit

Education

High School Diploma oder gleichwertiges Zertifikat

Job description

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At Clayton Eye Center, our purpose is to provide the highest level of eye care possible to each patient enhancing individual lifestyles and vision. We are committed through a highly skilled and compassionate team of Doctors providing services with leading-edge technology in efficient and cost effective manner. We offer various services including Cataracts, Glaucoma, Retina, Family Eye Care, contact lenses, cosmetic, oculoplastic & reconstructive surgery with multiple locations on the south side of Georgia.

The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts. The Front Office Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office. The Front Office Associate may answer multiple phone lines, schedule appointments, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments.

• Displays high level of professionalism and gives superb customer service
• Obtains and reviews patient demographic and insurance information for accuracy
• Verifies insurance and collects copays, co-insurance, and outstanding balances
• Ensures all patient intake forms are signed and complete
• Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax
• Schedules appointments
• Processes medical record requests per policies and procedures
• Coordinates with Clinical Staff to ensure optimal patient experience
  
  
  

Education

• High School Diploma or Equivalent Certificate
  
  
  

Required Skills

• Minimum 2 years of experience in a medical office/health care setting
• Minimum 2 years of health care insurance experience
• Strong computer knowledge and skills with a minimum typing speed of 30 WPM
• Strong desire to assist others and provide excellent customer service
• Must be highly dependable and organized
• Outstanding interpersonal skills
• An impeccably clean, polished, professional image
• The ability to learn quickly, retain training, problem solve and think independently
  
  
  

Preferred Skills

• Understanding of medical terminology
  
  
  

We offer a competitive benefits package to our employees

• Medical
• Dental
• Vision
• 401k w/ Match
• HSA/FSA
• Telemedicine
• Generous PTO Package
  
  
  

We also offer the following benefits for FREE

• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance
  
  
  

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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