Front Desk Associate

Georgia Eye Partners; Atlanta (GA); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player in eye care is seeking a Front Desk Associate to join their dynamic team. This role is essential for delivering exceptional patient service and managing various administrative tasks, including scheduling appointments and processing medical records. The ideal candidate will have strong interpersonal skills and experience in a healthcare environment. With a comprehensive benefits package and a commitment to employee support, this position offers a fantastic opportunity for growth in a rewarding field. If you are organized, dependable, and passionate about patient care, this is the perfect role for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Match

HSA/FSA

Telemedicine

Generous PTO

Employee Discounts

Employee Assistance Program

Disability Insurance

Qualifications

• Minimum 2 years experience in a medical or healthcare setting.
• Strong computer skills with a typing speed of 30 WPM.

Responsibilities

• Provide exceptional patient service in person and over the phone.
• Obtain and verify patient demographic and insurance information.

Skills

Customer Service

Interpersonal Skills

Computer Skills

Medical Terminology Understanding

Education

High School Diploma

Job description

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Company Overview

Georgia Eye Partners is a specialty eye care practice in Metro Atlanta comprised of ophthalmologists and optometrists dedicated to providing patients with high-quality medical and surgical eye care. Our services range from general eye care to complex surgical procedures for conditions such as cataracts, glaucoma, corneal disease, and refractive errors. We also offer LASIK, other refractive surgeries, oculoplastic surgery, and laser aesthetic procedures through OPAL Aesthetics.

Position Summary

The Front Desk Associate provides exceptional patient service both in person and over the phone. Responsibilities include interviewing patients to obtain complete demographic, financial, and insurance information for billing purposes, performing clerical duties, scheduling appointments, processing medical record requests, entering patient data, and accepting payments.

Responsibilities

1. Display professionalism and provide excellent customer service.
2. Obtain and verify patient demographic and insurance information.
3. Verify insurance and collect copays, co-insurance, and outstanding balances.
4. Ensure all patient forms are signed and complete.
5. Manage communication channels including phone lines, messaging portals, email, and fax.
6. Schedule appointments.
7. Process medical record requests according to policies.
8. Coordinate with clinical staff to enhance patient experience.

Qualifications

• High School Diploma or equivalent.
• Minimum 2 years experience in a medical or healthcare setting.
• At least 2 years of healthcare insurance experience.
• Strong computer skills and a minimum typing speed of 30 WPM.
• Excellent customer service and interpersonal skills.
• Dependable, organized, and quick learner.
• Professional appearance.

Preferred Skills

• Understanding of medical terminology.

Company Benefits

We offer a comprehensive benefits package including:

• Medical, Dental, Vision insurance
• 401(k) with match
• HSA/FSA
• Telemedicine
• Generous PTO
• Free employee discounts and perks
• Employee Assistance Program
• Group Life/AD&D
• Short and Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer committed to diversity and inclusion.