Front Desk Associate

Massage Envy; Colleyville (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in wellness and fitness services is seeking a Sales Associate to enhance customer experiences. This entry-level role involves welcoming guests, managing appointments, and promoting services and memberships. The ideal candidate will possess strong sales and customer service skills, ensuring a welcoming atmosphere while achieving key performance indicators. Join a vibrant team that values optimism and empathy, and enjoy benefits like medical plans, paid time off, and discounts on products. If you thrive in a fast-paced environment and are passionate about customer satisfaction, this opportunity is perfect for you.

Benefits

Excellent medical, dental, and vision plans

Paid time off

Comprehensive 401K package

45% discount on products

Employee referral bonuses

Free monthly massage/skincare services

Qualifications

• Previous experience in customer service or front desk roles preferred.
• Strong commitment to customer satisfaction and a positive attitude.

Responsibilities

• Greet and welcome guests warmly and professionally.
• Manage front desk operations including scheduling appointments.
• Assist in promoting membership options and retail products.

Skills

Customer Service

Sales Skills

Organizational Skills

Communication Skills

Multitasking

Education

High School Diploma

Further Education in Hospitality or Business

Tools

Basic Software Applications

Job description

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The Sales Associate at Massage Envy plays a crucial role in ensuring an exceptional customer experience from the moment a guest walks through our doors. As the first point of contact, the Sales Associate is responsible for creating a welcoming environment, managing appointment bookings, providing information about our services and products, and selling memberships. This position requires a strong focus on sales, customer service, organizational skills, and the ability to thrive in a fast-paced environment.

Key Responsibilities

• Greet and welcome guests warmly and professionally.
• Maintain key performance indicators, such as membership sales.
• Manage front desk operations, including answering phone calls, scheduling appointments, and handling transactions.
• Provide accurate information regarding services, products, and promotions to guests.
• Maintain a clean and organized front desk area.
• Address and resolve guest inquiries and concerns promptly and effectively.
• Assist in promoting membership options, retail products, and additional services.
• Support the overall team in reaching sales and operational goals.

Requirements

• High school diploma or equivalent required; further education in hospitality or business is a plus.
• Previous experience in customer service or front desk roles is preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage a busy front desk efficiently.
• Proficient in computer operations and basic software applications.
• A positive attitude with a strong commitment to customer satisfaction.

Benefits

• Excellent medical, dental, and vision plans.
• Paid time off.
• Comprehensive 401K package.
• 45% discount on products.
• Employee referral bonuses.
• Free monthly massage/skincare services.

If you align with our Massage Envy Values—Optimism, Excellence, Consistency, Gratitude & Empathy—we can’t wait to meet you!

We believe our differences make us better. We welcome everyone with the skills, experience, and passion to do a great job, regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodations will be provided for qualified individuals with disabilities.

Note: ME SPE Franchising, LLC (“ME SPE”) is a franchisor of independently owned and operated locations. Each franchisee is the sole employer for their location, with benefits and criteria set by them.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Wellness and Fitness Services