Front Desk Associate

Retro Fitness; Fort Lee (NJ); Sur place; USD 21 000 - 23 000; Temps partiel

Avantages offerts par ce poste

Flexible schedule

Training & development

Wellness resources

Employee discounts

Free uniforms

Opportunity for advancement

Company parties

Résumé du poste

Retro Fitness in Fort Lee, NJ is seeking a part-time Front Desk Associate (MEA) to greet members and guests and ensure a welcoming, safe club environment.

The ideal candidate has sales experience, strong communication, a positive attitude, and the ability to multitask while delivering excellent customer service. Responsibilities include membership tours, in-club sales, and maintaining cleanliness and safety.

Qualifications

• Sales experience required.
• Part-time, hourly position; 15–20 hours per week minimum.
• Retail and/or hospitality experience preferred.
• Positive, upbeat attitude and personality.
• Effective communication with members, guests, coworkers and managers.
• Ability to multi-task.
• Customer service oriented.
• Punctual, responsible, reliable and detail‑oriented.
• Willingness to learn in a goal‑oriented environment.

Responsabilités

• Greeting and checking in members and guests as they enter the club.
• Resolving member/guest issues in an effective manner.
• Membership tours/sales and retention.
• Selling in-store merchandise such as Retro Blends products and Pro Shop items.
• Ensuring a safe and clean environment for all members and staff.
• Lifting weights up to 45–60 lbs as required.
• Downtime tasks as assigned by Management (upkeep and facility walk-throughs).
• Opening and closing the facility if scheduled.
• Following company policies and procedures.

Connaissances

Sales experience

Communication

Customer service

Multi-tasking

Cash handling

Punctuality

Teamwork

Description du poste

Benefits:

• Company parties


• Employee discounts


• Flexible schedule


• Free uniforms


• Opportunity for advancement


• Training & development


• Wellness resources

This is not a seasonal position. Please only apply if you can work beyond the summer.

The Front Desk Associate or Membership Experience Associate (MEA) is the face of the Retro Fitness outlet in Fort Lee, NJ. The MEA is the first person a member or guest sees when entering the gym. It is important that this person is outgoing, friendly, team-oriented with great communication skills. Sales skills are required for this position. The MEA must also have superb multi-tasking skills and enjoy helping people.

Compensation and Perks:

• $15.92 per hour.


• Attractive commission ($10 or $20 per membership sold)


• Monthly bonus structure


• Complimentary Ultimate Membership to this location (excluding access to other Retro Fitness locations and guest access)


• With the adjacent wellness center, Edge Well: Free use of recovery modalities, Free orthopedic evaluation and treatment (first time), Discounted follow-up treatments


• 30% off Retro Blends smoothies, cooler drinks, protein bars, apparel, and other Pro Shop items


• 15% off Spartan Meals


• 15% off Personal Training packages.


• NASM discounts


• Flexible schedule


• Positive company culture

Requirements:

• Sales experience is required.


• This is a part-time, hourly position. A minimum of 15-20 hours per week is required.


• Preferred retail and/or hospitality experience.


• A positive, upbeat attitude and personality.


• Effective ability to communicate with members, guests, coworkers and managers.


• The ability to multi-task.


• Customer service oriented.


• Punctual, responsible, reliable and pays attention to detail.


• Handling cash and other transactions at Point of Sale.


• Willingness to learn and work in a goal-oriented and structured environment.

Environment:

Working environment is inside Retro Fitness of Fort Lee, NJ.

Direct Reports:

• General Manager


• Assistant Manager

Main Responsibilities of the Membership Experience Associate (MEA):

• Greeting and checking in members and guests as they enter the club.


• Resolving member/guest issues in an effective manner.


• Membership tours/sales and retention.


• Selling in-store merchandise such as Retro Blends Smoothies, Cooler Drinks, Pro Shop items, etc.


• Ensuring a safe and clean environment for all members and staff.


• Picking up weights up to 45-60 lbs. is required.


• Applicable downtime tasks provided by Management may include upkeep & walk throughs of facility.


• Opening and closing the facility if scheduled.


• Following company policies and procedures.