Front Desk

Retro Fitness Corporate; Jersey City (NJ); On-site; USD 25,000 - 36,000; Full time

Job summary

Retro Fitness Jersey City is hiring for a Full Time Front Desk position at the Hudson Mall location. The role is the welcoming face of the club, focused on delivering a positive member experience, driving memberships, and handling day-to-day member inquiries.

As a Front Desk team member, you will greet members, resolve issues, and support store operations. Working shifts include mornings, evenings, and weekends, with a requirement to stay well-groomed and follow Retro Fitness policies.

Qualifications

• Requires a positive upbeat personality.
• Strong ability to communicate with customers, coworkers and managers.
• Must be able to multi-task and stay organized.
• Customer service oriented with attention to detail.
• Punctual and reliable; CPR/AED training preferred.
• Prior sales or retail experience is a plus.
• Successful completion of Retro University courses.
• Work environment is inside the Retro Fitness outlet; shifts vary (mornings, evenings, weekends).

Responsibilities

• Greet and check in members as they arrive.
• Resolve member issues in a timely manner.
• Drive membership sales and retention efforts.
• Follow up with prospects for potential memberships.
• Sell in-store merchandise (Retro Blends, drinks, Pro Shop items).
• Maintain a safe and clean facility for members and staff.
• Perform downtime tasks as directed by management (upkeep, walkthroughs).
• Open and close the facility as scheduled.
• Adhere to company policies and procedures.

Skills

Positive attitude

Communication

Multi-tasking

Customer service

Punctuality

CPR/AED training (preferred)

Retail sales experience (preferred)

Retro University courses completed

Job description

Full Time Retro Fitness of Jersey City (Hudson Mall)

The Front Desk employee is the face of the Retro Fitness outlet; they are the person a member sees when he or she first walks into the facility. It is important that this person be TEAM oriented with great communication skills. The Front Desk employee wears many hats while also ensuring a positive member experience.

Live by the RETRO values – integRity, dEdication, consisTency, expeRience and innOvation!

Requirements

• A positive upbeat personality.
• Effective ability to communicate with customers, coworkers and managers.
• The ability to multi-task.
• Customer service oriented.
• Punctual, responsible and pays attention to detail.
• CPR/AED training preferred.
• Prior sales experience in a retail setting is preferred.
• Successful completion of all Retro University courses.
• Working environment is inside the Retro Fitness Outlet. Working hours could vary and include mornings, evenings, and weekends.

Direct report

• Retro Fitness General Manager

Retro Fitness is a Health Club built on the respect and dedication for each of our members who entrust us to help them achieve their health and fitness goals. Our mission is to provide a consistent and innovative customer experience for each member to realize their true fitness potential; making America a healthier place 1 visit, 1 rep, 1 mile at a time.

Responsibilities of Front Desk Staff Member

• Greeting and checking in members as they come in.
• Resolving member issues in an effective manner.
• Membership sales and retention.
• Following up with prospects.
• Selling in-store merchandise such as Retro Blends Smoothies, Cooler Drinks, Pro Shop items, etc.
• Ensuring a safe and clean environment for all members and staff.
• Applicable downtime tasks provided by Management may include upkeep & walk throughs of facility.
• Opening and closing the facility if scheduled.
• Following company policies and procedures.

All Front Desk employees are to wear company staff shirt along with either Khaki pants or black athletic pants. Sneakers must always be worn. No boots, heals, or open toe shoes or sandals. Front Desk staff should always be well groomed and neat. Opening shift employees are required to be inside the facility 15 minutes prior to scheduled opening time ensuring all items on the Opening Checklist are performed before members arrive. Closing employees are to close the facility at the established time. Employees are not to count money until all members have left the Retro Fitness outlet and the doors have been locked.

With more than 120 gyms open or under development across the US, Retro Fitness offers multiple fitness experiences under one roof. From traditional strength and cardio options to personalized training programs, Retro Fitness offers something for everyone. Gyms feature best in class equipment and services, our Retro Blends Smoothie Bar, and a selection of amenities that keep members feeling accomplished and refreshed.

With our new CEO, Andrew Alfano, leading the team, Retro Fitness is poised for growth in an exciting atmosphere with a new strategic vision and focus. We encourage you to consider joining us on this journey!

Interested in owning a Retro Fitness? The brand is seeking qualified franchise partners to expand nationwide. For more information, please visit www.retrofitness.com or www.retrofranchising.com .

What shifts are you available during the week Monday-Friday? (mornings, afternoons, evenings) *

Are you willing to work weekend shifts? *

Do you have reliable transportation? *

Can you work in a position with weekly/monthly sales goals? *

I was referred to this position by a current employee

SOME PERKS OF WORKING FOR RETRO INCLUDE: