Front Desk Associate

Planet Fitness; Florence (SC); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player in the wellness and fitness sector is seeking a Front Desk Associate to join their dynamic team. This entry-level role offers the opportunity to deliver exceptional customer service in a welcoming environment, helping members feel valued and supported in their fitness journeys. You will engage with clients, manage membership processes, and ensure a clean and safe club atmosphere. With a focus on community health and well-being, this position is ideal for those who thrive in a collaborative and energetic setting. Join a company that values integrity, respect, and personal growth.

Benefits

Medical, Dental, Vision Insurance

Vacation, Sick Leave, Holiday Pay

Free Black Card Membership

401(k) Retirement Plan

Term Life Insurance

Flexible Spending Accounts

Tuition Reimbursement

Employee Discounts and Perks

Team-Building Events and Social Activities

Qualifications

• 6-12 months of customer service experience preferred.
• Must be 18 or older and willing to obtain CPR/AED certification.

Responsibilities

• Provide superior customer service and assist with member check-ins.
• Promote the Judgement Free Zone and support members' fitness journeys.
• Handle membership processes including sign-ups and billing.

Skills

Customer Service

Communication Skills

Punctuality

Reliability

Empathy

Quick Learning

Education

High School Diploma

Tools

Basic Computer Skills

Job description

Join to apply for the Front Desk Associate role at Planet Fitness

About Us

At Planet Fitness, our mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement-free environment. We are one of the largest and fastest-growing franchisors and operators of fitness centers in the U.S., with over 2,000 clubs and counting.

Joining our team means being part of a company rooted in a strong culture and values. We foster a supportive, engaging environment where our team cares about community health and wellbeing. We aim to create exceptional member experiences and build a brand you can be proud of.

Who You Are

Our team members share a passion for our brand and a desire to make members feel welcome. The ideal candidate for the Front Desk Associate position exhibits:

• A positive, upbeat attitude
• A passion for delivering excellent service
• Punctuality, reliability, and dependability
• Diplomacy and genuine motivation to help others
• Integrity and respect
• Strong communication skills, with empathy and listening abilities
• Ability to inspire and motivate
• Quick learning skills with training

Role Responsibilities

As a Front Desk Associate, you will provide superior customer service, ensuring an exceptional Judgement Free experience. Your duties include:

• Greeting members and guests, assisting with questions and check-ins
• Promoting our Judgement Free Zone, engaging with members, supporting their fitness journeys, and upholding policies
• Resolving concerns and escalating issues when necessary
• Answering phones and assisting callers
• Handling membership processes, including sign-ups, updates, cancellations, and billing
• Conducting tours and assessing prospective members’ needs
• Executing retail transactions and driving sales
• Maintaining cleanliness and sanitation of equipment and amenities
• Addressing safety and maintenance issues promptly

Qualifications

• 6-12 months of customer service experience preferred
• Must be 18 or older
• Willing to obtain CPR/AED certification (training provided)
• Basic computer skills

Physical Demands

• Standing and moving throughout the club
• Communicating in person and on the phone
• Lifting up to 75 pounds
• Encountering chemicals during shifts
• Frequent cleaning and sanitizing
• Moving, bending, and twisting as needed

Benefits

• Medical, Dental, Vision Insurance*
• Vacation, Sick Leave, Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Plan
• Term Life Insurance*
• Flexible Spending Accounts*
• Tuition Reimbursement
• Employee discounts and perks
• Team-building events and social activities

Additional Information

Benefits marked with an asterisk are for full-time employees. E-Verify is used in certain states. All team members are responsible for maintaining a safe and healthy workplace by following policies and protocols.

Job Details

• Seniority level: Entry level
• Employment type: Part-time
• Industry: Wellness and Fitness Services