Front Desk Associate

Planet Fitness; Belmont (NH); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading fitness center is seeking a Front Desk Associate to provide exceptional customer service in a welcoming environment. Responsibilities include greeting members, assisting with inquiries, and managing membership functions. Ideal candidates will have a positive attitude, strong communication skills, and a passion for fitness.

Benefits

Medical, Dental, and Vision Insurance

Vacation, Sick Time, Holiday Pay

Free Black Card Membership

401(k) Retirement Plan

Tuition Reimbursement

Employee discounts and perks

Team-building events and competitions

Qualifications

• 6-12 months of customer service experience preferred.
• Must be 18 or older.
• Willing to obtain CPR/AED certification (training provided).

Responsibilities

• Greeting members and guests, assisting with questions and check-ins.
• Promoting our Judgement Free Zone by engaging with members.
• Handling membership functions such as sign-ups, updates, cancellations.

Skills

Communication

Customer Service

Reliability

Motivation

Positive Attitude

Education

High School Diploma or equivalent

Tools

Basic Computer Skills

Job description

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Who We Are

At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Who You Are

All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone.

Characteristics that will make you a perfect match for our Front Desk Associate include:

• Exhibiting a positive and upbeat attitude.
• Delivering a consistent and exceptional experience to members, guests, and team members.
• Pride in your work, punctuality, reliability, and dependability.
• Handling interactions with diplomacy and genuine motivation to help others.
• Acting with integrity and respecting everyone around you.
• Strong communication skills, listening and empathizing effectively.
• Inspiring and motivating others to achieve their goals.
• Quick learner, able to apply training effectively.

About the Role

As a Front Desk Associate, you will provide superior customer service to members, prospective members, and guests, ensuring an exceptional Judgement Free member experience. Your daily responsibilities include:

• Greeting members and guests, assisting with questions and check-ins.
• Promoting our Judgement Free Zone by engaging with members on the club floor.
• Resolving member concerns and escalating issues to a manager.
• Answering phones and assisting callers.
• Handling membership functions such as sign-ups, updates, cancellations, and billing.
• Conducting tours and assessing prospective members' needs.
• Executing retail transactions and driving sales.
• Maintaining cleanliness and sanitation of all equipment and amenities.
• Addressing safety, cleanliness, and maintenance issues promptly.

Qualifications

• 6-12 months of customer service experience preferred.
• Must be 18 or older.
• Willing to obtain CPR/AED certification (training provided).
• Basic computer skills.

Physical Demands

• Standing and moving throughout the club.
• Communicating in person and on the phone.
• Ability to lift up to 75 pounds.
• Encountering chemicals, cleaning, and sanitizing tasks.
• Moving, bending, and twisting as needed.

Benefits

• Medical, Dental, and Vision Insurance*
• Vacation, Sick Time, Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Plan
• Term Life Insurance*
• Flexible Spending Accounts*
• Tuition Reimbursement
• Employee discounts and perks
• Team-building events and competitions

*Benefits for full-time employees only.

Additional Information

E-Verify is used in Florida, Georgia, North Carolina, South Carolina, and Alabama.

All team members are responsible for maintaining a safe and healthy workplace by following policies, reporting unsafe conditions, and working safely.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Wellness and Fitness Services