Front Desk Associate

IGNITE Fitness Holdings; Newington (CT); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fitness company is seeking a Front Desk Associate to provide exceptional customer service and maintain a welcoming environment. The role involves multitasking, managing member interactions, and supporting club operations. Candidates should have a strong work ethic, customer service experience, and a flexible schedule. Benefits include competitive salary, health insurance, and a free membership.

Benefits

Competitive salary & 401K plan

Health benefits including Medical, Dental, Vision

Paid Time Off

Free Black Card membership

Qualifications

• At least 18 years old.
• Six months of face-to-face customer service experience or 1 year of fitness experience preferred.
• Flexible working schedule.

Responsibilities

• Welcome and exit members professionally and courteously.
• Provide efficient telephone service and resolve customer concerns.
• Maintain cleanliness of the club and promote products.

Skills

Customer service skills

Multitasking

Problem-solving

Communication

Education

High School Diploma or equivalent

Job description

Join to apply for the Front Desk Associate role at IGNITE Fitness Holdings.

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Location: Newington, CT / Hartford County.

Planet Fitness, a private equity-backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a friendly and courteous individual who delivers excellent service, fosters customer satisfaction and loyalty, and promotes Ignite Fitness Holdings-Planet Fitness Mission, Vision, and Values. The role requires multitasking with a friendly demeanor.

Essential Duties And Responsibilities

1. Welcome and exit members professionally and courteously.
2. Anticipate members' needs, respond promptly, and acknowledge all members.
3. Provide efficient telephone service, answering calls promptly with knowledge and accuracy.
4. Use communication and problem-solving skills to resolve customer concerns effectively.
5. Maintain cleanliness of the club for up to 50% of the shift.
6. Deliver prompt, accurate customer service in a fast-paced environment.
7. Accept payments, give change and receipts.
8. Promote products and promotions to drive revenue.
9. Answer questions about business procedures and policies in a customer-friendly manner.

Minimum Skills

1. Ability to manage multiple responsibilities.
2. Strong work ethic with decision-making and problem resolution skills.
3. Self-starter with initiative and minimal supervision.
4. Flexible working schedule.
5. Superior customer service skills, preferably in the fitness industry.
6. Energetic, enthusiastic, hardworking.
7. Physical ability to talk, hear, sit, stand, handle objects, and lift up to 50 pounds regularly, up to 75 pounds occasionally.

Minimum Qualifications

1. At least 18 years old.
2. High School Diploma or equivalent.
3. Six months of face-to-face customer service experience or 1 year of fitness experience preferred.

Hours

• Discuss availability with the Hiring Manager or note on application.
• Weekday and/or Weekend hours based on club needs.
• Flexible availability is a plus.

Benefits

• Competitive salary & 401K plan.
• Health benefits including Medical, Dental, Vision, LTD, STD, and Illness (Full-time positions).
• Paid Time Off (Full-time positions).
• Free Black Card membership and exercise incentives.

Planet Fitness is an Equal Opportunity Employer.