Front Desk Associate

Peachtree Group Hospitality Management; Farmington (MN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality management company is seeking a Front Desk Associate to provide exceptional guest service. The role involves greeting guests, handling inquiries, and ensuring a smooth front desk operation. Ideal candidates are customer service-oriented with strong communication skills. Flexibility in shifts is required, and benefits include health insurance and a flexible schedule.

Benefits

401(k)

Dental Insurance

Health Insurance

Vision Insurance

Flexible Schedule

Paid Time Off

Qualifications

• 1 year experience in Hotel & Accommodations Guest Services preferred.
• 1 year hotel experience preferred.

Responsibilities

• Greet and check-in guests in a friendly and professional manner.
• Handle guest complaints or issues, ensuring prompt resolution.
• Process guest payments and maintain accurate records.

Skills

Communication

Problem Solving

Attention to Detail

Tools

Fosse

Job description

Join to apply for the Front Desk Associate role at Peachtree Group Hospitality Management.

**Full Job Description**

Job Details

Description

We’re looking for a Guest Service Representative to assist guests with their requests and provide exceptional guest service. You will ensure excellent customer service and smooth front desk and accounting operations. If you are customer service-oriented with a passion for hospitality, we would love to hear from you.

Responsibilities:

• Greet and check-in guests in a friendly and professional manner.
• Answer phone calls and assist guests with inquiries or requests.
• Handle guest complaints or issues, ensuring prompt resolution.
• Process guest payments and maintain accurate records.
• Maintain knowledge of hotel services, amenities, and local attractions.
• Assist with reservations and room assignments.
• Ensure the lobby area is clean and presentable at all times.
• Collaborate with other hotel staff to provide exceptional guest service.

Skills & Requirements:

• Previous experience in a customer service role preferred.
• Excellent communication and interpersonal skills.
• Proficient in using phone systems and computer software.
• Strong problem-solving abilities and attention to detail.
• Ability to work any shift and weekends as required.
• Knowledge of guest relations principles and practices.
• Experience with Fosse is preferred but not required.

Schedule:

• 8-hour shifts from 3pm to 11pm.
• Day and evening shifts, including weekends.

Experience:

• Hotel & Accommodations Guest Services Staff: 1 year (Preferred).
• Hotel experience: 1 year (Preferred).

Employment Type:

• Full-time or Part-time.

Benefits:

• 401(k), Dental, Health, and Vision Insurance.
• Flexible schedule, Paid time off.

Location:

In person

Additional Details:

• Seniority level: Entry level
• Job function: Other
• Industry: Hospitality