Front Desk Associate

Soul Space; Cleveland (OH); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Performance bonus

Company parties

Competitive salary

Employee discounts

Flexible schedule

Free uniforms

Advancement opportunities

Training & development

Wellness resources

Job summary

Soul Space is seeking a Front Desk Agent to be the welcoming face of our wellness facility. You will greet guests, handle check-in/out, manage reservations, and provide attentive service to ensure an exceptional visit from moment one.

Knowledge of all Soul Space modalities and services is essential, as is the ability to respond to inquiries, coordinate with other departments, and address guest needs with professionalism. Flexible hours, including weekends and holidays, are required.

Qualifications

• Excellent verbal and written communication skills are required.
• Strong problem-solving abilities and calm, effective handling of difficult situations.
• Ability to work flexible hours, including weekends and holidays as needed.
• Outstanding organizational skills with attention to detail in a fast-paced environment.

Responsibilities

• Greet and assist guests with check-in and check-out procedures promptly and professionally.
• Manage reservations, including modifications and cancellations, with accurate record-keeping.
• Respond to guest inquiries and requests to ensure high guest satisfaction.
• Maintain knowledge of Soul Space modalities and services to guide guests accordingly.
• Handle guest complaints and feedback with professionalism and timely follow-up.
• Ensure the front desk area is clean, organized, and stocked with supplies.

Skills

Communication skills

Problem solving

Flexibility

Organization

Job description

Join us at Soul Space as a Front Desk Agent - Hospitality Liaison, where you will be the welcoming face and voice of our establishment, responsible for providing our guests with an exceptional experience from the moment they arrive. At Soul Space, we believe that true hospitality comes from a deep understanding of our guests' needs and desires, and we are seeking individuals who are passionate about creating memorable moments and connections. As a Front Desk Agent, you will be tasked with managing reservations, checking guests in and out, and offering assistance throughout their visit. You will play a vital role in ensuring that all departments are well-coordinated to enhance the overall guest experience, while also addressing any concerns or needs that arise. With a focus on customer service excellence, professionalism, and a keen attention to detail, you will help cultivate an atmosphere that reflects the values of our brand. If you have a passion for hospitality, possess excellent communication skills, and thrive in a dynamic environment, we invite you to be a part of our dedicated team, where your contributions will make a lasting impact on our guests' stay.

Benefits

• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources

Responsibilities

• Greet and assist guests with check-in and check-out procedures promptly and professionally.
• Manage reservations, including booking modifications and cancellations, while maintaining accurate records.
• Respond to guest inquiries and requests efficiently, ensuring a high level of guest satisfaction.
• Maintain knowledge of all Soul Space modalities and services, provide guests with guidance as per their needs.
• Handle guest complaints and feedback with professionalism, ensuring timely resolution and follow-up.
• Ensure the front desk area is clean, organized, and adequately stocked with necessary supplies.

Requirements

• Excellent verbal and written communication skills, with a friendly and approachable demeanor.
• Strong problem-solving abilities and the capacity to handle challenging situations calmly and effectively.
• Ability to work flexible hours, including weekends and holidays, as necessary.
• Outstanding organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.

Benefits

Full access to all Soul Space modalities and amenities including our gym facility.

Employee discounted rates at NuIQ Med Spa and PureFYX Health Bar, all located in our wellness facility.