Front Desk Associate

Nesfield Performance; Bethesda (MD); On-site; USD 22,000 - 30,000; Full time

Job summary

Nesfield Performance is seeking a Front Desk Associate to be the first and last impression for clients in our wellness studio. You will handle check-ins, inquiries, and onboarding while maintaining a clean, welcoming front desk area for trainers and clients.

Responsibilities include scheduling, payments, and supporting events and campaigns, with emphasis on strong communication, multitasking, and a passion for health and wellness.

Qualifications

• Prior front desk, hospitality, or customer service experience preferred.
• Strong communication and interpersonal skills.
• Tech-ready and comfortable with scheduling/POS software.
• Detail-oriented, dependable, and solutions-focused.

Responsibilities

• Greet clients with a welcoming, professional attitude
• Manage client check-ins and appointments using our scheduling system (WellnessLiving)
• Handle incoming calls, emails, and inquiries promptly and courteously
• Support new client onboarding (intake forms, waivers, reminders)
• Maintain cleanliness and organization of the front desk and client-facing areas
• Assist in scheduling sessions and ensuring accurate calendars for trainers/therapists
• Process payments and manage point-of-sale transactions
• Monitor client retention metrics and follow-up communication
• Perform light cleaning duties throughout the studio including wiping equipment, organizing common spaces, and tidying up between sessions
• Restock locker rooms with towels, toiletries, and other supplies as needed
• Support marketing campaigns, events, and workshop registrations
• Manage studio supplies, towels, and light opening/closing tasks

Skills

Front desk experience

Customer service

Communication skills

Tech-savvy

Detail-oriented

Multitasking

Wellness interest

Tools

WellnessLiving

Job description

About the Role

As the Front Desk Associate, you are the first and last impression clients have when visiting our facility. Your role is essential in creating a warm, professional, and supportive environment for our clients and staff. You’ll be responsible for front-of-house operations, client communication, and supporting the team to ensure a smooth and exceptional experience.

Responsibilities

• Greet clients with a welcoming, professional attitude
• Manage client check-ins and appointments using our scheduling system (WellnessLiving)
• Handle incoming calls, emails, and inquiries promptly and courteously
• Support new client onboarding (intake forms, waivers, reminders)
• Maintain cleanliness and organization of the front desk and client-facing areas
• Assist in scheduling sessions and ensuring accurate calendars for trainers/therapists
• Process payments and manage point-of-sale transactions
• Monitor client retention metrics and follow-up communication
• Perform light cleaning duties throughout the studio including wiping equipment, organizing common spaces, and tidying up between sessions
• Restock locker rooms with towels, toiletries, and other supplies as needed
• Support marketing campaigns, events, and workshop registrations
• Manage studio supplies, towels, and light opening/closing tasks

Qualifications

• Prior front desk, hospitality, or customer service experience preferred
• Strong communication and interpersonal skills
• Tech-savvy and comfortable using scheduling/POS software
• Detail-oriented, dependable, and solutions-focused
• Ability to multitask in a fast-paced wellness environment
• Passion for health, wellness, and helping others
• Must be available for evenings and at least one weekend shift
• Must be able to lift at least 25lbs

Preferred Skills

• Familiarity with booking platforms
• Interest in fitness, massage therapy, physical therapy, or nutrition
• Experience working in a gym, studio, or healthcare setting

Equal Opportunity Statement

Nesfield Performance is committed to diversity and inclusivity in the workplace.