Front Desk Associate

Careersatoto; California (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a rapidly growing hotel management company as a Front Desk Associate, where you will play a vital role in ensuring guest satisfaction. This position involves assisting guests during their stay, managing reservations, and handling financial transactions with integrity. You will work in a dynamic team environment, fostering a welcoming atmosphere for all guests. With competitive pay and benefits, including health insurance and paid time off, this is a fantastic opportunity to grow your career in the hospitality industry. If you are passionate about customer service and enjoy working with people, this role is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k with Company Match

Tuition Assistance

Paid Time Off

Travel Discounts

Qualifications

• Enjoy working with people and go above and beyond for guests.
• Excellent oral, written, and interpersonal communication skills.

Responsibilities

• Assist guests with check-in and check-out procedures.
• Handle financial transactions securely and accurately.
• Collaborate with team members to enhance guest experience.

Skills

Customer Service

Communication Skills

Problem Solving

Teamwork

Tools

Hotel Electronic Reservation System

Job description

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Nationally: $13.00 - $16.00

*Rate depends upon state/market*

OTO Development is pleased to announce a wonderful opportunity for a Front Desk Associate.

What will you be doing most days?

1. Assist guests in the check-in and check-out procedure, as well as throughout their stay.
2. Work proficiently on the hotel's electronic reservation system and other computer programs to ensure a seamless workflow.
3. Handle all financial matters – including credit card and cash transactions – securely, accurately, and with integrity.
4. Anticipate guests' needs and go out of your way to maximize their experience.
5. Collaborate with team members to foster a hospitable, approachable, and customer-focused environment.

What are the requirements for this position?

1. You enjoy working with people and will go above and beyond for each guest's needs.
2. You work well with others and enjoy being part of a team.
3. You have excellent oral, written, and interpersonal communication skills.
4. You are a problem solver and a solution finder, committed to providing the best guest experience.

Physical Requirements

This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods.

Travel Requirements

This position requires little to no travel outside the property and surrounding area.

About OTO

OTO Development (OTO) is a rapidly growing hotel management company, developing, owning, and operating award-winning select-service hotels across the U.S., partnering with Marriott, Hilton, and Hyatt. Recognized on INC. 5000 and certified as a high-trust workplace by Great Place to Work Institute, OTO offers competitive pay and benefits, including medical, dental, vision insurance, 401k with company match, tuition assistance, paid time off, travel discounts, and more.

Position: Front Desk Associate

Department: Property

Hourly

Reports to: General Manager