Front Desk Agent

TPG Hotels and Resorts

Lake Buena Vista (FL)

On-site

USD 30,000 - 36,000

Full time

5 hours ago

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Benefits offered by this job

Amazing hotel discounts (TPG portfolio

Benefits vary by location

Part-Time Benefits Also Available

Health, Dental and Vision Insurances

Disability Insurances

Supplemental Life Insurances

Flexible Spending Accounts

401(k) Retirement Plan with company 1x

Job summary

TPG Hotels and Resorts in Lake Buena Vista, FL is seeking a Front Desk Agent who serves as the first point of contact for guests, delivering warm hospitality and efficient front desk operations. You will manage check-ins/outs, process payments, answer calls and emails, handle reservations, and collaborate with housekeeping and maintenance to ensure a seamless guest experience.

The role requires strong communication, basic accounting, and proficiency with computers and office equipment; benefits

Qualifications

High school education or equivalent experience.
Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred.
Ability to remain calm and professional under pressure, and proficient with computers and office equipment.

Responsibilities

Greeting and check-in for guests, verify reservations, and provide information about services and policies.
Check-out and payment processing; issue invoices or receipts and resolve payment queries.
Answer phones, direct calls, and respond to emails promptly and professionally.
Manage room/service reservations, cancellations, and modifications; keep data up-to-date.
Assist guests with requests and local recommendations; address complaints or concerns promptly.
Perform administrative duties and maintain front desk area in order and presentable.
Monitor access, issue visitor badges, and coordinate with security; handle cash transactions accurately.
Collaborate with housekeeping, maintenance, and management to ensure smooth operations.
Follow emergency procedures and assist guests and staff as needed.

Skills

Guest service orientation

Basic accounting skills

Communication skills

Computer/office equipment proficiency

Phone/Customer service

Education

High school education or equivalent

Tools

Calculator

Computer

Phone system

Job description

Job Overview

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors.

Job Overview

What You'll Be Doing

Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies.
Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries.
Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally.
Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system.
Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner.
Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable.
Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary.
Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift.
Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.
Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.
Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed.

Skills And Abilities

High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills.

Working Conditions & Physical Effort

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

Benefits

Benefits for Full Time employees may include: