Front Desk Associate

WaTiki Resort; Box Elder (SD); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Hotel discounts

Dining discounts

Daily pay via ZayZoon

Health/dental/vision insurance

401k plan with 3% match

Job summary

Courtyard by Marriott Box Elder is hiring a Front Desk Associate to welcome guests, manage check-in/check-out, and answer inquiries about services and local attractions. You will handle payments, process billing, and support guest needs with professionalism.

Join a vibrant team, work a flexible schedule, and enjoy employee discounts and growth opportunities within a modern hotel environment. Prior hospitality experience is valued.

Qualifications

• Must be 18 years or older.
• Strong computer skills and ability to learn hotel software.
• Excellent communication and listening abilities.
• Familiarity with MS Office is a plus.
• Ability to work in a fast-paced environment and flexible schedule.

Responsibilities

• Manage room reservations and check guests in/out.
• Provide information about hotel services and local attractions.
• Ensure confidentiality and security of guest information.
• Arrange transportation and assist with inquiries.
• Process bills, post charges, and collect payments.
• Run reports and maintain front desk and lobby cleanliness.
• Uphold uniform standards and display nametag at all times.
• Perform other duties as needed to meet business needs.

Skills

Front desk operations

Customer service

Computer skills

MS Office

PMS software

Tools

PMS software

Billing systems

Job description

Embark on a rewarding career at Courtyard by Marriott in Box Elder, SD, where every day brings new opportunities for personal and professional growth. Here's why joining our team is an experience like no other:Unparalleled Relaxation & Refreshment: Indulge in unparalleled relaxation and refreshment at our workplace. Take rejuvenating breaks in our expansive employee break room, designed for tranquility amidst the daily hustle, and stay energized with unlimited complimentary soda, ensuring you're always ready to deliver exceptional service.Culinary Excellence: Indulge in gourmet experiences with exclusive discounts at our Bistro restaurant, elevating your dining experiences.Supportive Environment: Thrive in a team-focused atmosphere where support is readily available, fostering a sense of camaraderie and collaboration.Modern Hospitality: Experience the pride of working in Box Elder’s newest gem, boasting contemporary design and cutting-edge amenities.Vibrant Location: Enjoy direct access to the exciting new event center, The Box, offering endless opportunities for entertainment and networking.Wellness Focus: Achieve your wellness goals with access to our extensive gym, promoting a healthy and balanced lifestyle for all employees.Diverse Opportunities: Explore diverse career paths across various departments, providing ample opportunities for advancement and skill development.Backed by LIV Hospitality: You'll thrive in your role with our comprehensive support and exclusive perks:Hotel Discounts: Enjoy reduced rates at LIV properties for your travels.Dining Deals: Get discounts on food and beverages at our outlets.WaTiki Waterpark Passes: Enjoy family passes for WaTiki Indoor Waterpark.Starbucks Offers: Buy one get one free at Liv Hospitality Starbucks.Juniper at Vertex Sky Bar Access: Experience Juniper at Vertex with complimentary access.AJ's Wicked Salon & Spa: Enjoy 10% off products and services.Gaming Benefits: Get $5 Free Play at Cadillac Jack's and Tin Lizzie Gaming Resort.Sol Vibe Discounts: Receive 20% off products and services at Sol Vibe.Join us at Courtyard by Marriott in Box Elder and become part of a dynamic team dedicated to delivering exceptional hospitality experiences while fostering personal and professional growth for all.ResponsibilitiesResponsible for making room reservations and checking guests in and out of the Hotel.Issues room keys, Pamphlets, discount cards, etc.Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel.Ensures confidentiality, security and safety of hotel guests regarding Front Desk communications at all timesArranges transportation for guests.Compute bills, post charges, collects payment and makes change for guests.Runs various reports - hand written and computer.Maintain the cleanliness and neatness of the front desk and lobby area.Wear a uniform up to property standards and nametag at all times on property.Other duties may be assigned to meet business needs.Other Qualifications:Must be 18 years or older.Must have strong computer skills and ability to learn hotel property management system(s).Ability to quickly learn front desk technical procedures, such as: check-in, check-out, selling skills, computer operations, telephone operations, etc.Strong communication and listening skills and the ability to work and communicate effectively with the general public, employees, co-workers and with all levels of management.Working knowledge of MS Office required, hotel property management systems a plus.Proven ability to multi-task in a high volume work setting with strong attention to detail and deadlines.Dependable with reliable transportation and the ability to work a flexible schedule.Ability to stand for extended periods of time.Benefits for full-time Associates:Health / dental / vision / life401k plan with 3% match after one year of employmentCompany-wide discounts on hotel rooms and restaurantsWe offer daily pay to all Associates through ZayZoon!!!An equal-opportunity employer