Front Desk Associate

Goldfish Swim School MFO; Birmingham (MI); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a rapidly growing and award-winning swim school as a Front Desk Representative! This engaging role involves providing exceptional customer service, managing sales transactions, and creating a welcoming environment for children and parents alike. As the first point of contact, you will play a crucial role in promoting the school's positive image and ensuring a smooth operation. With opportunities for leadership and advancement, this position offers a fun and rewarding atmosphere where you can truly make a difference in the lives of children. If you love working with kids and enjoy a dynamic work environment, this is the perfect opportunity for you!

Benefits

Leadership opportunities

Competitive pay starting at $15 per hour

Paid training

Fun social events

Bonuses

Qualifications

• Must have excellent communication and organizational skills.
• Intermediate computer skills required.

Responsibilities

• Promotes quality customer service and handles sales transactions.
• Answers phones and resolves customer concerns professionally.
• Maintains cleanliness and safety in the front desk area.

Skills

Interpersonal Communication

Organizational Skills

Customer Service

Ability to work with children

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Experienced Front Desk Representative Wanted!

Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! We’re a rapidly growing, award winning swim school franchise that is not your typical company!

We are seeking a Saturday + evening Front Desk Representative to help grow our business! Our evening shifts start at 3:30 and run until 7:30 Monday and Wednesday or 8:30 Tuesday and Thursday. Our Saturday shift starts at 8:30 and lasts until 4:15. This person can also make some extra money by working our birthday parties and events! On open swim dates and birthday party dates, this individual must be willing to start later in the day, around 12:00, and work until 7:15.

We change lives! We help children reach their goals! We love our employees and reward them with awards, bonuses and fun social events! We offer paid training and a set schedule to promote work/life balance. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.

Benefits:

• Leadership opportunities
• Competitive pay starting at $15 per hour

Requirements:

• Loves to work with children
• Excellent interpersonal communication and organizational skills
• Must pass background examinations (included with training)

Job Title: Front Desk Representative

Reports to: General Manager

FLSA Status: Non-Exempt

Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company.

Duties and Responsibilities:

• Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
• Resolves customer concerns using a WOW! Customer Service.
• Greets parents and students as they report to the front desk.
• Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
• Checks voicemail and email correspondence and responds in a timely manner.
• Updates informational displays with accurate and timely promotions and literature.
• Makes calls to resolve open account problems.
• Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
• Fulfills other duties and responsibilities as assigned by the Employer.

Education / Experience: High school diploma, GED, preferred. Intermediate level computer skills required using Word, Excel and other software systems.

Certifications and licenses: CPR, First Aid and AED certification strongly preferred.

Work Environment: While performing this job, the employee is exposed to heat and humidity occasionally. Noise level is usually moderate.