Front Desk Associate

Goldfish Swim School; Birmingham (MI); On-site; USD 25,000 - 40,000; Part time

Job summary

An established industry player is seeking a dynamic Front Desk Representative to enhance customer experiences and support their growing business. This role offers the chance to work in a fun environment where you can make a real difference in children's lives. You'll be the first point of contact for customers, responsible for processing registrations and ensuring a welcoming atmosphere. With a flexible schedule and opportunities for advancement, this position is perfect for someone who loves working with children and values a supportive workplace. Join a team that rewards dedication with training, social events, and recognition!

Benefits

Company parties

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Opportunity for advancement

Training & development

Qualifications

• High school diploma or GED preferred with intermediate computer skills.
• Must pass background examinations included with training.

Responsibilities

• Promotes quality customer service and processes sales transactions.
• Answers telephones and responds to inquiries professionally.
• Maintains cleanliness of the front desk and related areas.

Skills

Interpersonal communication

Organizational skills

Customer service

Sales techniques

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Benefits:

• Company parties
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Training & development

Experienced Front Desk Representative Wanted!

Splash into spring with the best job! Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! We’re a rapidly growing, award winning swim school franchise that is not your typical company!

We are seeking a Saturday + evening Front Desk Representative to help grow our business! Our evening shifts start at 3:30 and run until 7:30 Monday and Wednesday or 8:30 Tuesday and Thursday. Our Saturday shift starts at 8:30 and lasts until 4:15. This person can also make some extra money by working our birthday parties and events! On open swim dates and birthday party dates, this individual must be willing to start later in the day, around 12:00, and work until 7:15.

We change lives! We help children reach their goals! We love our employees and reward them with awards, bonuses and fun social events! We offer paid training and a set schedule to promote work/life balance. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.

Requirements:

• Loves to work with children
• Excellent interpersonal communication and organizational skills
• Must pass background examinations (included with training)

Job Title

: Front Desk Representative

Reports to

: General Manager

FLSA Status

: Non-Exempt

Summary:

Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company.

Duties and Responsibilities:

• Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
• Processes student registrations using effective sales / customer service techniques.
• Resolves customer concerns using a WOW! Customer Service.
• Greets parents and students as they report to the front desk.
• Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
• Checks voicemail and email correspondence and responds in a timely manner.
• Updates informational displays with accurate and timely promotions and literature.
• Makes calls to resolve open account problems.
• Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
• Fulfills other duties and responsibilities as assigned by the Employer.

Education/Experience:

High school diploma, GED, preferred. Intermediate level computer skills required using Word, Excel and other software systems.

Certifications and licenses:

CPR, First Aid and AED certification strongly preferred.

Work Environment:

While performing this job, the employee is exposed to heat and humidity occasionally. Noise level is usually moderate.