Front Desk Associate

Planet Fitness; Charlotte (NC); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a leading fitness center as a Front Desk Associate, where you'll provide exceptional customer service, promote a welcoming environment, and assist members in their fitness journeys. Enjoy a supportive team culture and various benefits while ensuring a clean and safe club atmosphere.

Benefits

Medical, Dental, and Vision Insurance

Vacation, Sick Time, Holiday Pay

Free Black Card Membership

401(k) Retirement Plan

Tuition Reimbursement

Qualifications

• 6-12 months of customer service experience preferred.
• Must be at least 18 years old.

Responsibilities

• Greeting members/guests and assisting with questions.
• Promoting the Judgement Free Zone and supporting fitness journeys.
• Performing membership-related functions and retail transactions.

Skills

Customer Service

Communication

Integrity

Education

CPR/AED Certification

Job description

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Who We Are

At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!

Who You Are

All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone.

Characteristics that will make you a perfect match for our Front Desk Associate:

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
• Pride yourself on your work while being punctual, reliable, and dependable.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Act with integrity and show respect to everyone around you.
• Exhibit strong communication skills and have an ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Are a quick study with the ability to apply what you have learned during online and hands-on training.

About the Front Desk Associate Role

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional “Judgement Free” member experience!

Daily responsibilities include:

• Greeting members/guests as they enter and exit the club; assisting with questions or concerns during check-in.
• Promoting our Judgement Free Zone by engaging with members on the club floor, offering assistance, and supporting their fitness journeys while upholding club policies.
• Resolving member concerns and escalating to a Manager as needed.
• Answering phones in a friendly manner and assisting callers with inquiries.
• Performing membership-related functions such as sign-ups, updates, cancellations, collecting unpaid balances, and transferring memberships.
• Conducting prospective member calls and tours; assessing their needs.
• Executing retail transactions accurately and driving sales.
• Maintaining cleanliness and sanitation of all exercise equipment and amenities, including communal spaces and your assigned area.
• Ensuring restrooms are clean, stocked, and clutter-free following routine schedules.
• Performing regular walk-throughs of all club areas to address safety, policy, and cleanliness issues.
• Addressing maintenance concerns like broken or missing equipment promptly.

Qualifications

• 6-12 months of customer service experience preferred.
• Must be at least 18 years old.
• Willing to become CPR/AED Certified (training provided).
• Basic computer proficiency.

Physical Demands

• Standing and moving throughout the club during shifts.
• Communicating in person and via phone frequently.
• Lifting up to 75 pounds.
• Encountering chemicals during shifts.
• Cleaning and sanitizing equipment and facilities regularly.
• Moving and positioning self to complete tasks, including bending and twisting.

Additional Benefits

• Medical, Dental, and Vision Insurance*
• Vacation, Sick Time, Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Plan
• Term Life Insurance*
• Flexible Spending Accounts*
• Tuition Reimbursement
• Employee discounts and perks
• Team-building events and competitions

Note: Some benefits apply to full-time employees only.

E-Verify is used in Florida, Georgia, North Carolina, South Carolina, and Alabama.

Health & Safety

All team members are responsible for maintaining a safe and healthy workplace by following policies, reporting unsafe conditions, and working safely.

Job Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Other
• Industry: Wellness and Fitness Services