Occasional/On-Call Gate Attendant

Hidden Valley Lake Association; California; On-site; USD 19,000 - 27,000; Part time

Job summary

Hidden Valley Lake Association is hiring a Part-Time Gate Attendant to manage access for residents, guests, and vendors. You will screen traffic, log calls, and coordinate with security to enforce HOA policies while maintaining a courteous, professional demeanor.

The role requires a high school diploma, basic computer skills, and the ability to work varied shifts, including evenings and weekends, in our southern Lake County community.

Qualifications

• Excellent verbal and written communication.
• Strong computer literacy and data entry.
• Ability to follow procedures and exercise good judgment.
• Public relations and customer service skills required.
• Knowledge of proper radio communication procedures.

Responsibilities

• Greet and screen inbound vehicle and pedestrian traffic per SOP.
• Log and handle calls, refer requests, and dispatch patrols.
• Perform computer data entry and maintain logs.
• Document and file incident reports accurately.
• Coordinate with departments and public agencies as needed.

Skills

Customer service

Communication

Computer literacy

Radio communication

Problem solving

Overtime willingness

Public relations

Judgment

Education

High School Diploma / GED

Computer experience in customer service

Security/military experience preferred

Tools

California Driver's License

Guard Card Certificate

Job description

• Base Pay $16.90 / Hour
• Job Category Gate Attendant
• Industry Gated Community, Golf Clubs, HOA
• Employee Type Non-Exempt
• Required Degree High school
• Manage Others No

Description

Join our team in beautiful Hidden Valley Lake! We are an HOA nestled in affordable, southern Lake Co, CA with over 3100 homes and 6,000 residents. Enjoy our 102 acre lake, private pool, over a dozen recreation areas, horse stables, and a semi-private award winning 18 hole golf course and our Greenview Bar and Grill.

As one of the first points of contact for residents, guests, vendors, contractors, and public agencies, the Gate Attendant serves as a representative of the Association and is expected to provide exceptional customer service at all times. Professionalism, courtesy, diplomacy, and effective communication are essential components of this role. Employees are expected to create a positive first impression of the Association while consistently enforcing policies, procedures, and access control requirements.

The Gate Attendant is responsible for controlling vehicular and pedestrian access to the Hidden Valley Lake Association (HVLA), ensuring that Association roads, facilities, and amenities are accessed only by authorized individuals. This position serves as the primary communications and access control point for Security Department operations by screening visitors, processing guest authorizations, receiving and documenting resident and property owner calls, dispatching patrol personnel when appropriate, and assisting with emergency response and community service activities.

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet and screen incoming vehicle and pedestrian traffic pursuant to standard operating procedures.
• Screen and log incoming telephone calls, log and handle complaints, refer requests for assistance to the appropriate Department or agency when necessary, and dispatch patrol personnel to calls for assistance within the community via two-way radio.
• Perform computer data entry pursuant to standard operating procedures.
• Document and maintain logs, records of gate activities, and incident reports as required.
• Telephone for fire, medical, and law enforcement assistance as required.
• Maintain confidentiality of all records, incidents, and crimes.
• Investigate and submit oral/written incident reports as service assignments dictate, ensuring accuracy, thoroughness, clarity, and timeliness.
• Oversee gate and computer operations pursuant to standard operating procedures.
• Provide assistance whenever possible, within the limitations of authority and resources, to public agencies possessing legal jurisdiction or capability of providing assistance. In the event of criminal activity, initiate citizen arrests and/or alert victims to the availability of local law enforcement officials.
• Submit reports as assignments require with accuracy, clarity, a timeliness, and follows up to ensure service quality and client satisfaction.
• Communicate and coordinate directly with Department personnel, inter-company departments, public agency, and law enforcement agencies via two-way radio.
• Ensure proper accountability, maintenance, care, and cleanliness of Department computers, equipment, gate apparatus, facilities, and gate plaza areas.
• Attend organization and Department safety/training meetings.
• Testify in court and Association Hearing proceedings as required.
• Prepare and submit oral and written reports and recommendations to the Director of Security Services.
• Confer with representatives of local government to ensure cooperation and coordination of organization activities with law enforcement and public safety agencies.
• Confer with representatives of management to enforce policies and determine need for programs.
• As an agent of the corporation, enforce the Association’s Covenants, Conditions, & Restrictions, polices, rules, regulations, procedures, Board Resolutions.
• Deny vehicle and pedestrian entry into HVL, should the party fail to establish legitimate justification or rightful authority to enter.
• Photo ID member’s guest and venders entering HVL and ensure that person(s) are authorized entry per Gate Access Policy.
• Confiscate misused or expired HVLA Photo ID cards.
• Access property owner computer and hard files. Retrieve, add, delete, and modify information pursuant to standard operating procedures.
• Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES:

While this position does not directly supervise employees, the Gate Attendant is expected to demonstrate leadership, professionalism, accountability, and a strong customer-service mindset. Employees are expected to "walk the talk," actively support Association policies and decisions, and serve as positive representatives of HVLA in all interactions with residents, guests, vendors, and fellow employees.

QUALIFICATIONS:

• Speak and write clearly, concisely, and effectively.
• Sound working knowledge of computers and related software and network applications.
• Ability to follow instructions and exercise common sense and good judgment.
• Knowledge of public relations and customer service skills. Maintain professional and courteous demeanor at all times.
• Knowledge of proper radio communication skills and procedures.
• Interpret laws, rules and regulations.
• Define problems, establish facts, and draw valid conclusions.
• Analyze policy issues and problems and develop recommendations regarding operational issues.
• Establish and maintain effective working relationships with the general public, community based groups, organization staff, and other government agencies.
• Must be willing to work overtime, holidays, weekends, and any gate shift if required.

EDUCATION and/or EXPERIENCE:

• High School Diploma / GED or equivalent thereof.
• Previous experience with computers in a customer service environment, including keyboarding and/or typing.
• Previous experience in law enforcement, military, security, and/or Common Interest Developments preferred.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups/people.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

REASONING ABILITY: Ability

to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS:

Possession of, or ability to obtain, a valid California Drivers License with no violations that would affect performing job requirements, Department of Consumer Affairs Guard Card Certificate.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; risk of electrical shock; and vibration. The noise level in the work environment is usually loud.

Summary

Hidden Valley Lake Association is seeking a customer-focused, professional Part-Time Gate Attendant to join our Security Services team. This position serves as one of the primary points of contact for residents, guests, vendors, and visitors entering the community. The ideal candidate will possess excellent customer service and communication skills, maintain a professional demeanor at all times, and demonstrate the ability to balance exceptional customer service with the consistent enforcement of Association policies and access control procedures.

This position is part-time and is intended to provide supplemental staffing support. Candidates must be available to work occasional shifts, fill schedule vacancies, and remain available for on-call assignments as needed, including evenings, weekends, holidays, and emergency situations. Flexibility, reliability, and a willingness to work varying schedules are essential requirements of this role.