Front Desk Associate

Holiday Inn Express Hotel & Suites Bluffton @ Hilton Head Area; Bluffton (SC); On-site; USD 28,000 - 42,000; Full time

Job summary

Join a dynamic team at a forward-thinking hotel where you will play a crucial role in enhancing guest experiences. As a Front Desk Associate, you will be the first point of contact for guests, ensuring a warm welcome and smooth check-in/out process. Your responsibilities will include managing reservations, addressing inquiries, and providing recommendations to make each guest's stay memorable. This role requires excellent communication skills, a friendly demeanor, and the ability to work collaboratively with your team. If you are passionate about hospitality and dedicated to guest satisfaction, this is the perfect opportunity for you.

Qualifications

• Flexibility to work in shifts and meet high-performance standards.
• Excellent organization skills and ability to follow instructions.

Responsibilities

• Ensure a pleasant and comfortable experience for guests during their stay.
• Handle inquiries, reservations, and guest complaints effectively.

Skills

Customer Service

Communication Skills

Computer Literacy

Teamwork

Cash Handling

Problem Solving

Organizational Skills

Education

High School Diploma or GED

AA or Bachelor's Degree

Tools

Hotel Operation Systems

Job description

Summary

Front Desk Associate responsibilities include all aspects of Guest Relations including the check-in/out process, handling all inquiries, making or modifying reservations, recommendations for things to do and places to eat plus anything else that can improve the guests' stay. You will also be required to occasionally clean or assist other departments as needed. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us.

Essential Functions

• Provide a welcoming environment at all times
• Courteous phone etiquette
• Computer literacy
• Ability to effectively communicate with guests in a professional manner
• An energetic and outgoing personality
• Handle cash and credit cards accurately
• Demonstrate teamwork
• Protect guest information and ensure privacy
• Attempt to resolve complaints immediately and take ownership of situations
• Complete all Brand and Company Training in a timely manner
• Strive to achieve 100% guest satisfaction

Education, Experience, Other Requirements

Required

• Flexibility to work in shifts and report for scheduled shifts
• Ability to work with little or no supervision while meeting high-performance standards
• Excellent organization skills
• Ability to follow instructions
• High School Diploma or GED

Preferred

• AA or Bachelors Degree
• Work experience in Customer Service in the Hospitality Field
• Experience with hotel operation systems