Front Desk Associate

FirstService Residential; Atlanta (GA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in property management is seeking a Front Desk Associate in Atlanta. This position requires excellent customer service skills and the ability to handle various responsibilities independently. As an associate, you'll contribute to a safe and welcoming environment while assisting residents and guests.

Benefits

Comprehensive medical plans

Dental and vision coverage

Paid time off and holidays

401k with company match

Qualifications

• Two to three years of business experience preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.

Responsibilities

• Assists with emergency response and access control procedures.
• Monitors and operates electronic security control systems.
• Maintains daily logs, records, and forms.

Skills

Communication

Customer Service

Interpersonal Skills

Multitasking

Education

High School Diploma

College Courses in Business or Hospitality

Tools

Computer Literacy

Job description

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Description

Job Overview: As a Front Desk Associate, you’ll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detail-oriented and able to multitask. Meet and greet residents; check guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitor and operate electronic security control systems; and accurately maintain daily logs, records, and forms.

Your Responsibilities:

1. Demonstrates excellent customer service, communication, and time management skills.
2. Monitors Emergency Response System.
3. Greets and directs Residents, guests, and invitees.
4. Monitors and controls Electronic Security Control Systems.
5. Responds to emergency situations in a timely and efficient manner.
6. Monitors and controls access to the building.
7. Maintains daily log, records, and forms.
8. Resolves and follows-up on all complaints/issues.
9. Maintains a safe and secure environment throughout the building/property(s).
10. May be assigned other duties by the on-site property manager.
11. Follows safety procedures and maintains a safe work environment.
12. Other duties as required.

Skills & Qualifications:

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two (2) to three (3) years of business experience preferred.
• Computer literacy: command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication, and interpersonal skills required.

Physical Requirements:

• Ability to lift 30 – 50 lbs.
• Work in an upright standing or sitting position for long periods of time.
• Handle, finger, grasp, and lift objects and packages.
• Reach with hands and arms.
• Communicate, receive, and exchange ideas and information by means of the spoken and written word.
• Ability to quickly and easily navigate the property/building as required to meet the job functions.
• Complete all required forms.
• Ability to work extended hours and weekends based on project requirements.
• Ability to respond to emergencies in a timely manner.

What We Offer: As a full-time associate, you will be eligible for comprehensive benefits including multiple medical plans, dental, and vision. In addition, you will be eligible for paid time off, holidays, and a 401k with company match. Occasional travel may be required for training and company functions.

Compensation: $18.00 hourly, paid bi-weekly

Schedule: Sunday & Monday 3pm - 11pm; Friday & Saturday 7am - 3pm

Disclaimer: The above description indicates the general nature and level of work performed by employees within this classification. It is not an exhaustive list of duties, responsibilities, and qualifications. Management may reassign schedules, duties, and responsibilities at any time.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

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