Front Desk Associate

IGNITE Fitness Holdings; Village of Victor (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic fitness company as a Front Desk Associate where you'll deliver exceptional service and foster customer satisfaction. This role includes welcoming members, maintaining a positive environment, and resolving customer concerns. Suitable candidates should have strong communication skills and a friendly demeanor, with prior customer service experience preferred.

Benefits

Competitive salary & 401K plan

Health benefits: Medical, Dental, Vision

Paid Time Off

Free Black Card membership

Qualifications

• 6 months face-to-face customer service experience or 1 year of fitness experience preferred.
• Ability to handle physical tasks, lifting up to 50 pounds.
• Flexible working schedule with open availability preferred.

Responsibilities

• Deliver excellent service by welcoming members and addressing their needs.
• Maintain cleanliness while managing multiple tasks in a fast-paced environment.
• Handle payment processing and communicate product benefits to customers.

Skills

Customer service

Problem-solving

Communication

Self-starter

Flexibility

Education

High School Diploma or equivalent

Job description

Join to apply for the Front Desk Associate role at IGNITE Fitness Holdings

Planet Fitness, a private equity-backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service, fosters positive customer satisfaction and loyalty, and promotes Ignite Fitness Holdings-Planet Fitness Mission, Vision, and Values. The role requires balancing multiple tasks with a friendly, courteous demeanor.

Essential Duties and Responsibilities

1. Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
2. Anticipate members' needs, respond promptly, and acknowledge all members.
3. Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
4. Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
5. Maintain the cleanliness of the club for up to 50% of the shift.
6. Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
7. Accept payments from customers and give change and receipts.
8. Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
9. Answer customers' questions and provide information regarding business procedures and policies in a customer-friendly way.

Minimum Skills

1. Ability to manage multiple responsibilities.
2. Solid work ethic with strong decision-making and problem resolution skills.
3. Self-starter who takes initiative with minimal supervision.
4. Flexible working schedule.
5. Superior customer service skills, preferably in the fitness industry.
6. Hardworking, enthusiastic, and energetic.
7. Physical ability to talk, hear, sit, stand, and handle objects, including lifting up to 50 pounds regularly and up to 75 pounds occasionally.

Minimum Qualifications

1. 18 years or older.
2. High School Diploma or equivalent.
3. Six months of face-to-face customer service experience in retail or one year of fitness experience preferred.

Hours

Initial training hours may vary. Flexibility to discuss availability with the Hiring Manager is preferred. Both weekday and weekend hours are based on club needs, with open or flexible availability being a plus.

Benefits

• Competitive salary & 401K plan.
• Health benefits including Medical, Dental, Vision, LTD, STD, and Illness (full-time positions).
• Paid Time Off (full-time positions).
• Free Black Card membership and exercise incentives.

Planet Fitness is an Equal Opportunity Employer.