Future Opening: Welcome Desk Associate

The Well Studio; United States; Vor Ort; USD 23.000 - 30.000; Vollzeit

Benefits dieser Stelle

401(k)

Employee discounts

Training & development

Complementary gym membership

Zusammenfassung

The Well Studio is seeking a Welcome Desk Associate to deliver an exceptional guest experience, manage first visits, and maintain a clean and welcoming studio environment. You will support membership growth, lead follow-up, and CRM data accuracy while providing upbeat, energetic service.

Ideal candidates have hospitality or service experience, strong customer relationships, and the ability to manage multiple tasks with a positive attitude.

Qualifikationen

• Experience in hospitality management and delivering exceptional guest experiences.
• Strong lead nurturing and opportunity development skills.
• Sales experience in fitness or wellness environments preferred.
• Proficient in customer relationship management and data entry within CRM systems.

Aufgaben

• Provide an exceptional member experience and handle first visits, tours, and outreach.
• Maintain the studio clean and organized with routine checks and updates to boards and flyers.
• Sell memberships and services aligned with member needs and track input in CRM.
• Engage with members, prospects, and guests to drive engagement and conversions.

Kenntnisse

Hospitality Management

Lead Development & Nurturing

Fitness Industry Sales

Customer Relationship Management

Managing the Customer Experience

CRM and Member Management Technologies

Tools

CRM software

Jobbeschreibung

Benefits:

• 401(k)
• Employee discounts
• Training & development The Well Studio is a comprehensive, boutique fitness studio offering Yoga, Pilates, Group Fitness along with 1 on 1 and small-group training. At the Well Studio, we do things differently, going beyond the ordinary! We offer all the benefits of a traditional gym in a safe and inclusive, holistic-health conscious environment. We have broken away from many of the traditional fitness center experiences to create an environment that reduces stress and alleviates anxieties associated with the gym setting; while going back to the basics to teach, train and educate our community on traditional, functional fitness and strength training for longevity.

Our staff is comprised of caring, certified experts who are highly motivated to help our clients achieve their health and fitness goals. We set ourselves apart as community builders and wellness disruptors who want to help our clients thrive! The Well Studio is hiring for a Welcome Desk Associate who is upbeat, has an impeccable attention to detail, brings positive energy to every human interaction and is fun to be around.

Fitness Industry experience strongly preferred. Hospitality experience appreciated! We are specifically seeking motivated individuals with stellar customer relationship skills to take two weekday evenings (1pm-8pm) and one weekend day (7am-1pm) plus substitute shifts; Please be able to commit to 8-20 hours weekly. Make our students smile, keep them active and engaged while growing your career with our team! We pride ourselves on developing and promoting from within and would love the opportunity to help you grow while offering consistent weekly shifts.

Role & Responsibilities

• Provide an exceptional member experience
• First Visits, Outreach, Tours, Rapport
• Maintain the studio consistently clean
• Utilize Checklists — opening, evening, weekend and weeks
• Updates to Boards, Screens, and Flyers
• Ensuring membership growth through complete and accurate input into CRM Platfrom
• Nurturing prospects and leads (administrative component)
• Diligent follow-up to ensure consistent interaction and ultimately, conversions.
• Encouraging referrals through member conversations and guest passes.
• Sell memberships and a-la-cart services base on what’s most applicable to and supportive of the member’s needs.
• Knowing all details of what The Well Studio offers
• Classes, Special Events, Workshops, and Retreats
• Monthly Boards & Campaigns
• Trainers’/Instructors’ Specialties
• Special memberships (e.g. Health Plans or Intro Offers)
• Wellness Living capabilities — apps and booking classes/events/appointments

Expectations

• Actively engage with members/guests
• Ensure accurate class/appointment check-ins
• Intro/tour EVERY First Visit
• Solve member issues, questions & bookings
• Complete and maintain ALL client profile fields in CRM
• Review and follow up with prospects and new members
• Pull leads through to conversions; appropriate sale for the client’s needs
• Maintain a spotless facility with frequent walk-throughs and continual cleaning
• Communicate effectively with Well Studio Staff
• Smile, greet, & have FUN!

The ideal candidate will have experience with

• Hospitality Management
• Lead Development & Nurturing
• Fitness Industry Sales and Member Management
• Customer Service/Customer Relationship Management
• Managing the Customer Experience
• CRM and Member Management Technologies

Join our team!

Employees receive an all-inclusive complementary membership to workout as often as you like, engage with our community and maintain your own healthy lifestyle. We also offer retirement savings along with highly competitive pay with direct involvement from our supportive leadership team.

THE WELL STUDIO PROVIDES AN ATMOSPHERE TO SUPPORT AND INSPIRE PEOPLE OF ALL AGES AND FITNESS LEVELS TO LIVE A HAPPY AND HEALTHY LIFE. WE STRIVE TO MAKE A DIFFERENCE THROUGHOUT THE COMMUNITY BY CHANGING LIVES IN A POSITIVE WAY THROUGH MOVEMENT, MINDFULNESS, BREATH, AWARENESS AND EDUCATION!
Compensation: $17.00 – $22.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The Well Studio offers exciting opportunities in the fitness and wellness industry for the right individuals that are highly motivated, service-oriented, enthusiastic and passionate about educating, motivating and inspiring others to live actively and fully. We are continually seeking amazing team members for the following positions at our location in Dublin.

“Do what you love and it won’t feel like work.” -ananymous.

Consider our growing community at The Well and let us help you love what you do!