Front Desk - Medical Office

South Florida Orthopaedics & Sports Medicine PA; Florida; On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid time off

Paid holidays

Uniform allowance

Job summary

South Florida Orthopaedics & Sports Medicine PA in Stuart, FL is seeking a friendly front office associate to greet patients, check in and check out, collect co-pays, and help patients navigate the office with outstanding service. The role requires prior medical office experience, EMR familiarity, strong math and communication skills, and flexibility to cover shifts across locations.

The practice offers competitive compensation and a comprehensive benefits package including medical, dental,

Qualifications

• Friendly and professional demeanor.
• Enjoys working in a busy, fast-paced environment.
• Strong interaction skills with diverse personalities.
• Prior medical front office experience, preferably in a physician group.
• Experience in orthopaedics, physical therapy, or pain management desired.
• Knowledge of insurance plans.

Responsibilities

• Greets patients and families in a friendly manner.
• Handles check-in/check-out procedures and collects co-pays.
• Assists patients in navigating the office and directing them to service departments.
• Schedules follow-up appointments as needed.
• Performs daily reconciliation of charges and payments.
• Cross-trains across front office positions and provides coverage.

Skills

Customer service

Communication

Organization

Phone etiquette

EMR experience

Insurance knowledge

Tools

EMR

Job description

Description

South Florida Orthopaedics & Sports Medicine is a thriving, private orthopaedic practice serving patients all along the Treasure Coast. As our practice continues to grow, we have new Front Office opportunities for check-in and check-out in our Stuart office. This is an excellent opportunity for an outgoing, friendly, enthusiastic individual who thrives in a fast-paced environment. Interested candidates must have a strong work ethic and a positive attitude.

Job Summary

• Greets all patients and family members to the office, in a friendly manner, welcoming patients and their family members.
• Consistently demonstrates superior customer service. Makes every effort to provide an excellent experience for the patient.
• Completes all required steps for proper check-in and/or check-out of patients, including assisting patients with navigating throughout the office, announcing visitors for service departments, and providing general assistance in the spirit of outstanding customer service.
• Collects co-pay or balance from patient; schedules follow-up appointments as necessary.
• Completes daily reporting of reconciliation of charges, fee tickets and payment methods.
• Familiarity with verification, authorization and posting charges.
• Cross-trains in all front office positions and provides coverage where needed.

Hours vary between 7:00 am and 5:30 pm, Monday through Friday, depending on position and location.

We are a progressive, friendly office, and offer competitive compensation, as well as a comprehensive benefits package including medical, dental, vision, 401K, paid time off, paid holidays, uniform allowance, and more! Please visit our website at www.SouthFlaOrtho.com to learn more about our practice.

Requirements

Background/Experience/Requirements

• Must be friendly and professional, organized and patient-focused.
• Enjoys working in a busy, fast-paced environment.
• Demonstrates a positive attitude and can successfully interact with a variety of personalities and work styles.
• Prior medical office experience, including front office responsibilities, preferably for a physician group.
• Experience in orthopaedics, physical therapy, and/or pain management is strongly desired.
• Able to demonstrate knowledge of insurance plans.
• Solid computer skills.
• EMR experience.
• Strong math skills with attention to detail.
• Flexible scheduling to cover shifts in all locations.

Physical Demands

• Primarily sedentary, sitting.
• Use of general office equipment – keyboard, telephone, scanner, copier
• Periodic lifting, stooping, carrying less than 25 lbs.