Front Desk Assistant

Commonwealth Eye Surgery; Louisville (KY); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Disability insurance

Employee discount

Health insurance

Health savings account

Life insurance

Paid time off

Retirement plan

Vision insurance

Job summary

Commonwealth Eye Surgery is seeking a full-time front office receptionist to manage patient appointments, handle extensive phone duties, and check patients out after visits. This role supports scheduling with physicians, coordinating referrals, and maintaining accurate registrations.

Required are a high school diploma and at least two years in medical practice, with strong customer service, communication, and multitasking abilities to ensure smooth daily operations.

Qualifications

• High school diploma or equivalent required.
• Two years minimum experience in medical practice.
• Excellent customer service and communication skills.
• Ability to effectively triage calls from patients to ensure scheduling.
• Well-organized with attention to detail.
• Ability to work as a team member.
• Ability to manage multiple tasks simultaneously.

Responsibilities

• Daily review of schedule status for the remainder of the week and the following two weeks.
• Schedule all appointments with the appropriate physician to ensure top quality care to patients.
• Confirm appointments daily.
• Cancel and reschedule appointments, as necessary.
• Responsible for sending referring doctors letters and post operative communications.
• Assist patients in obtaining authorizations or referrals that have not been received by the practice.
• Participant in front office call work group answering phone calls and taking messages.
• Responsible for patient check-in, co-pay collection and proper registration processing.
• Prepare office intake forms for practice appointments and paperwork for surgical packets.
• Release of records and manage incoming correspondence through fax and other formats.
• Clinic hours are usually 7:30AM to 5:00 PM EST, Monday-Friday.

Skills

Triage calls

Customer service

Teamwork

Multitasking

Empathy

Detail-oriented

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Reports To

Practice Manager

Job Summary

Schedule all patient appointments, extensive phone handling responsibilities and check patients out after office visit.

Education and Experience

• High school diploma or equivalent.
• Two years minimum experience in medical practice.

Essential Skills and Abilities

• Ability to effectively triage calls from patients to ensure appropriate scheduling.
• Excellent customer service and communication skills.
• Ability to work as a team member.
• Ability to manage multiple tasks simultaneously.
• Empathetic with patients’ needs and concerns.
• Well-organized with attention to detail.

RESPONSIBILITIES

Appointment Scheduling

• Daily review of schedule status for the remainder of the week and the following two weeks.
• Schedule all appointments with the appropriate physician to ensure top quality care to patients.
• Confirm appointments daily.
• Cancel and reschedule appointments, as necessary.
• Responsible for sending referring doctors letters and post operative communications
• Assist patients in obtaining authorizations or referrals that have not been received by the practice.

Phone Duties

• Participant in front office call work group answering phone calls
• Take phone messages or forward calls

Miscellaneous Duties

• Responsible for patient check-in, co-pay collection and proper registration processing
• Responsible for sending out letters to referring doctors from patient visits
• Responsible for post-operative reporting follow up and data collection
• Prepare office intake forms for practice appointments
• Prepare and collate packets for surgical packets supplied to patients for surgery
• Release of records
• Manage incoming correspondence through both fax and other electronic formats

• Assist in general office duties, as needed. Perform other duties, as required.
• Clinic hours are usually 7:30AM to 5:00 PM EST, Monday-Friday.

Job Type

Full-time; 32 FTE with potential for 40 FTE

Salary

$17-$24 per hour

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule

• 8 hour shift
• Monday to Friday
• No weekends

Supplemental pay types

• Bonus pay

Education

• High school or equivalent (Preferred)

Experience

• Customer Service: 2 years (Preferred)
• Computer Skills: 2 years (Preferred)
• Receptionist: 1 year (Preferred)