Front Desk - Arch City Dental Westerville

Dental Associates Group; Sharon (OH); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Education opportunities

Job summary

Arch City Dental in Westerville, Ohio, is seeking a friendly Front Desk Administrator to be the welcoming face and voice of the practice. You will greet patients, schedule appointments, handle calls, and manage patient records with HIPAA compliance.

The role requires dental terminology knowledge, insurance procedures familiarity, and proficiency with practice management software. A professional, organized approach is essential for daily operations and patient care.

Qualifications

• Minimum 1 year administrative experience in a dental clinic preferred.
• Familiarity with dental terminology and insurance procedures.
• Proficiency with dental practice management software.
• Excellent verbal, written, and interpersonal communication.
• Strong organizational and multitasking abilities in a fast-paced setting.
• Commitment to patient confidentiality.

Responsibilities

• Greet patients and manage a positive first impression.
• Schedule appointments and optimize the daily calendar.
• Answer calls and direct inquiries promptly.
• Maintain patient records and HIPAA-compliant updates.
• Process payments and daily financial transactions.
• Assist with insurance verification and claims processing.
• Keep reception area organized and stocked.
• Collaborate with dental team to ensure smooth operations.

Skills

Communication skills

Organization

Attention to detail

Dental terminology

Insurance procedures

Tools

Practice management software

Job description

About the Job:

Are you a friendly, organized, and detail-oriented individual looking for a rewarding position in a dynamic healthcare environment? Arch City Dental in Westerville, Ohio, is seeking a dedicated Front Desk Administrator to be the welcoming face and voice of our practice.

Key Responsibilities:

• Greet patients warmly upon arrival and deliver an exceptional, positive first impression.
• Schedule appointments and optimize the daily patient calendar for maximum efficiency.
• Answer phone calls, respond to patient inquiries, and direct practice communications promptly.
• Maintain patient records and update personal/medical details in accordance with HIPAA standards.
• Process payments, co-pays, and daily financial transactions accurately and professionally.
• Assist patients with insurance verification, benefits breakdown, and claims processing.
• Keep the reception area clean, inviting, and fully stocked with office supplies.
• Collaborate closely with our dental team to ensure seamless patient care and smooth daily operations.

Requirements:

• Experience: Minimum of 1 year of administrative experience in a dental clinic setting preferred, but we are happy to train the right candidate.
• Knowledge: Familiarity with dental terminology and dental insurance procedures.
• Technical Skills: Proficiency in computer operations and dental practice management software.
• Communication: Excellent verbal, written, and interpersonal communication skills.
• Organization: Strong organizational and multitasking abilities in a fast-paced environment.
• Professionalism: Sharp attention to detail and an absolute commitment to patient confidentiality.

Why Join Us?:

• Competitive pay based on experience.
• Comprehensive benefits package.
• Professional development and continuing education opportunities.
• A warm, supportive, and team-oriented work environment serving the Westerville community.