Front Desk and Dental Clinic Assistant

Massachusetts College of Pharmacy and Health Sciences; Worcester (MA); On-site; USD 21,000 - 30,000; Part time

Job summary

Massachusetts College of Pharmacy and Health Sciences seeks a Front Desk/Clinic Assistant to support the dental clinic and front desk operations during afternoon and evening hours in the Worcester clinic. The ideal candidate will work with patients, faculty, staff, and students regarding scheduling needs for clinical sessions and oversee clinical operations.

This part-time role is 20 hours per week (Monday - Thursday, 3pm - 8pm).

Qualifications

• High school diploma.
• MA Dental Assisting license/certificate or eligibility within six months of hire.
• CPR certification.
• HIPAA training/certification will be offered and required on hire.
• Excellent verbal and written communication; ability to effectively communicate with patients, students and dental team.
• Adequate computer skills with ability to email and learn scheduling software.

Responsibilities

• Greet and check in/out patients; manage front desk duties.
• Schedule and confirm appointments with clinic patients.
• Collect payments, manage documents, and print receipts.
• Manage sterilization area and processing of student instruments/cassettes.
• Assist students with equipment use and inform Clinic Manager of issues.
• Assist with student instrument kit distribution and recall lists.
• Communicate with MCPHS facilities and enter work orders as necessary.
• Maintain logs and other DPH documents; oversee clinic operations.
• Close up clinic on evenings when last to leave.

Job description

The Forsyth School of Dental Hygiene seeks a Front Desk/Clinic Assistant to support the dental clinic and front desk operations during its afternoon and evening hours in the Worcester clinic. The ideal candidate will work with patients, faculty, staff, and students regarding scheduling needs for clinical sessions, address front desk/patient needs, and oversee clinical operations. This is a part-time position scheduled to work 20 hours per week (Monday - Thursday, 3pm - 8pm).

• Greet and welcome patients; manage check in/out process.
• Schedule and confirm appointments with clinic patients.
• Collect payments, manage documents, and print receipts.
• Manage sterilization area and processing of student instruments/cassettes.
• Assist students with proper equipment use and inform Clinic Manager of any issues.
• Assist with student instrument kit distribution.
• Communicate with MCPHS facilities and enter work orders as necessary.
• Work with Clinic Manager to maintain logs and other DPH documents.
• Oversee students with instrument processing and clinic related duties.
• Assist Clinic Manager with order lists, putting away orders, and rotating stock.
• Perform biological monitoring of sterilizers and maintain related logs.
• Communicate with Associate Dean and Clinic Manager reporting any issues with the clinic operations including equipment failure, inventory control, and faculty/student issues.
• Contribute to sustaining and enhancing an inclusive working and learning environment.
• Manage patient exit surveys.
• Assist in managing the recall list, so patients receive timely re-care appointments.
• Communicate with MCPHS security about parking list for patients.
• Inform Front Desk Administrator about any patient record transfer requests.
• Responsibly closes up clinic on evenings when they are last to leave.
• Other job duties as assigned.

Required

• High school diploma.
• Current MA Dental Assisting license, including infection control training or completion of on-the-job training requirements under the supervision of a licensed dentist to apply for a dental assistant license from the MA Board of Registration in Dentistry within six months of hire.
• CPR certification.
• HIPAA training/certification will be offered and required upon hire.
• Excellent verbal and written communication skills, including ability to effectively communicate with patients, students, and dental team members.
• Adequate computer skills with ability to effectively communicate via email and learn use of software platforms for purposes of scheduling appointments and managing patient needs.
• Strong organization skills and ability to accurately maintain clinic documents.

Preferred

• Previous relevant experience as a licensed dental assistant in a dental clinic setting.
• Knowledge of required documentation for dental public health settings very desirable.
• Knowledge of dental equipment and ability to troubleshoot equipment issues.

Physical Requirements

• Must be able to talk, listen and speak clearly on telephone.
• Must be able to lift and carry up to 20 lbs.
• Must be ambulatory and able to spend 5-6 hours per day walking around clinical setting.
• Must be able to don PPE and perform clinical duties for 5-6 hours each day.

About Us

Established in 1823, Massachusetts College of Pharmacy and Health Sciences (MCPHS) is the oldest institution of higher education in Boston, a city that is home to many of the world's top universities and healthcare institutions. We are one of the largest and most highly-ranked schools for health and life sciences, and our alumni and faculty continually distinguish themselves in healthcare settings around the globe. MCPHS has more than 7000 students across campuses in Boston's Longwood Medical and Academic Area (LMA), downtown Worcester, MA and downtown Manchester, NH. Our vision is to empower our Community to create a healthier, more equitable world, which we strive to achieve through our core values of integrity, community, engagement, collaboration, support, and innovation. MCPHS is an equal opportunity employer dedicated to ensuring equal opportunity for all members of the University community. We aim to recruit, develop, and retain the most skilled faculty and staff. All qualified applicants will be considered for employment.