Director of Counseling Services

Massachusetts College of Pharmacy and Health Sciences; Worcester (MA); On-site; USD 110,000 - 140,000; Full time

Job summary

Massachusetts College of Pharmacy and Health Sciences (MCPHS) Worcester seeks a Director of Counseling Services to provide leadership in administration, organization, counseling, staff management/training, and daily operations for the Worcester campus. The role blends administrative oversight with clinical supervision and strategic collaboration with campus partners.

The Director will oversee individual and group counseling, crisis intervention, outreach, and coordination with psychiatry and

Qualifications

• Master's degree or higher in Social Work, Counseling Psychology, or a related field.
• Five years of clinical care experience required, with two+ years in a college/university counseling setting preferred.
• Crisis management experience, including on-call.
• Current MA LMHC, LICSW or Licensed Psychologist licensure.
• Understanding of educational, cultural, and social needs of domestic and international students.
• Ability to work occasional nights and weekends.
• Ability to manage multiple priorities and meet deadlines.
• Excellent verbal and written communication with internal and external customers.

Responsibilities

• Provide leadership in administration, supervision, organization, and daily operations of Counseling Services for MCPHS Worcester.
• Serve on the Student Affairs leadership team and advise the Worcester Senior Associate Dean.
• Directly supervise Counseling Services staff in Worcester.
• Oversee day-to-day clinical operation, deliver high-quality treatment services, and ensure compliance with ethical and legal standards.

Skills

Leadership

Staff supervision

Crisis management

Communication skills

Collaboration

Project management

Education

Master's degree in Social Work, Counseling Psychology or related field

Tools

Titanium EMR

Job description

The Counseling Services department seeks a Director of Counseling Services to provide leadership in the administration, organization, counseling, staff management/training and to oversee the daily operations of the Counseling Services department for the Worcester campus.

Administrative & Leadership (45%)

• Provides leadership in the administration, supervision, organization, and daily operations of Counseling Services for the University on the Worcester Campus.
• Serves as a member of the Student Affairs leadership team on the Worcester Campus and advises the Worcester Senior Associate Dean accordingly.
• Serve as direct supervisor for staff within Counseling Services - Worcester.
• Responsible for the day-to-day clinical operation of the Center, delivering high-quality treatment services, consultation, and collaboration while, adhering to legal and ethical standards, and utilizing best practices.
• Provides clinical supervision, consultation, and training to Counseling Services professional and intern staff adhering to legal and ethical standards, and best practices.
• Trains new staff in Titanium and Clinical Documentation procedures and develops and implements edits and enhancements to clinical documentation and electronic medical records.
• Develops and works with outside providers of psychiatry and other health related services for students.
• Works to ensure, in consultation with the Executive Director, that Worcester Counseling Services are in alignment with university-wide Counseling Services practices.
• Represents the university and participates as a member of the Worcester College Counseling Consortium.

Clinical Services (45%)

• Responsible for individual and group counseling, case management, and intervention support for Worcester campus students.
• Provide crisis assessment, intervention, and safety planning using ethical and legal standards and best practices.
• Provided wellness outreach programming for a diverse student body.
• Provides referrals and client case management to outside treatment providers.
• Consults and collaborates with faculty/staff regarding student matters.
• Develops and maintains relevant protocol for departmental operations manual.
• Participates in Counselor-on-Call protocol (including weekends, after hours, break periods and holidays).
• Maintain clinical notes and necessary clinical documentation, administrative forms, and electronic records in accordance with department policy, ethical standards, and state and federal laws.
• Assists with Medical Leave-of-Absence (LOA) processes for students in concert with the academic support and Student Affairs offices, including exit and re-entry meetings.
• Meets with students returning from mental health-related evaluations and/or impatient care to support their return to MCPHS.

Outreach, Collaboration and Other University Responsibilities (10%)

• Participates in University-wide committees and programming/events including Commencement, Orientation, Open Houses, and student leader training.
• Maintains knowledge related Title IX regulations and response protocol.
• Responsible for the oversight of departmental budget and manages expenditures.

Required

• Master's degree or higher (Social Work, Counseling Psychology, or a related field).
• Minimum of five years of clinical care experience required, with two or more years of experience in a college/university counseling setting preferred.
• Crisis management experience, including serving in on-call capacity.
• Current Massachusetts LMHC, LICSW or Licensed Psychologist licensure required.
• Requires an understanding of the educational, cultural and social needs of a domestic and international student community.
• Ability to work occasional nights and weekends.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work with difficult situations and help students manage strong emotions.
• Ability to work collaboratively with University staff and departments in supporting and serving students' emotional, developmental, and behavioral needs.
• Familiarity with the complexities of international student transitional needs.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.

Physical Requirements

• Typical office or administrative working conditions. Staff is not exposed to adverse environmental conditions. Work is primarily sedentary in nature; there are no special physical demands.

Applicants must be authorized to work for any employer in the U.S. MCPHS is unable to sponsor, or take over sponsorship of an employment Visa. MCPHS is also not an E-Verify institution.

About Us

Established in 1823, Massachusetts College of Pharmacy and Health Sciences (MCPHS) is the oldest institution of higher education in Boston, a city that is home to many of the world's top universities and healthcare institutions. We are one of the largest and most highly-ranked schools for health and life sciences, and our alumni and faculty continually distinguish themselves in healthcare settings around the globe.

MCPHS has more than 7000 students across campuses in Boston's Longwood Medical and Academic Area (LMA), downtown Worcester, MA and downtown Manchester, NH.

Our vision is to empower our Community to create a healthier, more equitable world, which we strive to achieve through our core values of integrity, community, engagement, collaboration, support, and innovation.

We offer competitive salaries and excellent benefits that include a substantial contribution toward the cost of medical, vision, and dental insurance, generous time off, retirement and pension plans, and flexible work arrangements to support work/life balance for our employees while supporting the MCPHS strategic plan.

MCPHS is an equal opportunity employer dedicated to ensuring equal opportunity for all members of the University community. We aim to recruit, develop, and retain the most skilled faculty and staff. All qualified applicants will be considered for employment.