Customer Service Representative

Planet Fitness Franchising, LLC; Columbus (OH); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Wellness resources

Dental insurance

Employee discounts

Flexible schedule

Job summary

Planet Fitness Franchising, LLC is seeking a full-time Front Desk Associate in Columbus, OH. The role requires working one weekend day with a shift from 2pm to 10pm, delivering warm member service and handling routine front desk tasks.

Responsibilities include greeting members, answering phones, processing memberships, tours, updating accounts, and keeping the club clean and safe. Prioritize professionalism, reliability and a fitness-minded attitude.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Passion for fitness and health.
• Positive, upbeat attitude at all times.
• Must be punctual and reliable.
• Ability to interact with members and coworkers professionally.
• High School diploma or GED required/preferred.
• Must be 18 years of age or older.

Responsibilities

• Greet members and guests with exceptional customer service.
• Answer phones and assist callers with questions.
• Check IDs and member barcodes into the system.
• Sign up new members and give tours of the club.
• Update member accounts and respond to questions promptly.
• Maintain the neatness and cleanliness of the club.
• Monitor safety and cleanliness; sanitize restrooms, locker rooms, and equipment.
• Stock locker rooms with supplies and report missing amenities.
• Follow Lost and Found policy and report missing items to the Club Manager.

Skills

Customer service

Communication

Basic computer skills

Positive attitude

Punctuality

Teamwork

Fitness interest

Education

High School diploma or GED

Job description

Benefits

• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance
• Wellness resources
• Dental insurance
• Employee discounts
• Flexible schedule

Job Summary

This job is full time and will require you work one weekend day. Shift is 2pm to 10pm.

Essential Duties and Responsibilities

• Greet members, prospective members and guests by providing exceptional customer service
• Handle all front desk related activities not limited to:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check ID and Member barcodes into the system
  • New member sign-up
  • Take prospective members on a tour of the club
• Facilitate needed updates to member’s accounts
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed
• Assist in maintaining the neatness and cleanliness of the club
• Assist in monitoring for safety of persons and cleanliness in the club
• Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.
• Stock locker rooms with proper supplies/paper products.
• Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager.
• Follow “Lost and Found Policy” and turn in lost member property to the Club Manager/Assistant Club Manager immediately.

Qualifications/Requirements

• Customer service background preferred
• Basic computer proficiency
• A passion for fitness and health
• Upbeat and positive attitude at all times
• Punctuality and reliability is a must
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations
• Strong listener with the ability to empathize and problem solve
• Demonstrate diplomacy in all interactions while using appropriate behavior and language
• High School diploma/GED equivalent preferred
• Must be 18 years of age or older

Physical Demands

• Continual standing and walking during shift
• Continual talking in person with members and answering incoming membership calls
• Must be able to occasionally lift up to 50 lbs
• Will dilute and clean with chemicals during shift
• Clean and sanitize equipment and often used surfaces in the club
• Monitor club and assist members throughout entirety of shift