Hotel Bellhop

Sugar Bowl; California; Hybrid; USD 19,000 - 30,000; Full time

Benefits offered by this job

401k after 1000 hours

Paid sick time

Employee Assistance Program

Free ski passes for employees

Discounted lift tickets

Hotel discounts

Professional development opportunities

Job summary

Sugar Bowl Resort is seeking a friendly Hotel Bellhop to warmly escort guests and their belongings to gondola and other guest areas. You’ll share local knowledge, assist with room service, and help keep areas clean and welcoming across shifts.

We value a high-energy, guest-focused team player with a positive attitude, able to multitask in a dynamic environment and adapt to varying shifts, including weekends and holidays.

Qualifications

• High school diploma or equivalent required or preferred.
• Hospitality experience or training is a plus.
• Fluent reading, writing and speaking English; additional languages are a plus.

Responsibilities

• Escort guests and their belongings to gondola and other areas.
• Share resort information and local knowledge with guests.
• Assist with room service delivery and housekeeping duties as needed.
• Help keep hotel common areas clean and welcoming.
• Answer phones and assist guest requests.
• Shovel snow and maintain guest entrances as required.

Skills

Guest service

Multitasking

Team player

English fluency

Positive attitude

Education

High school diploma or equivalent

Job description

Sugar Bowl Resort is seeking a friendly, energetic Hotel Bellhop to be one of the first smiling faces our guests meet - escorting guests and their belongings to and from the gondola and other guest areas with warmth and care. Strong focus is placed on guest interaction and quality of service, as we strive to surpass every guest’s needs and expectations. With a professional, welcoming presence, you’ll identify and respond to guest needs safely and promptly to help ensure every stay is a great one.

Why Sugar Bowl?

Sugar Bowl Resort has been proudly independent for over 80 years and is one of the oldest ski resorts in California. Situated atop beautiful Donner Summit, Sugar Bowl has a storied past with ties to Austrian ski culture, Hollywood and Walt Disney. This special community helped bring skiing to “sunny California” since December 1939. Since then, it continues to attract adventurous winter sports enthusiasts alike.

Who You Are

• High school diploma or equivalent
• Previous hospitality experience or training is a plus
• A natural team player who thrives in a dynamic, quality-driven environment
• Fluent in reading, writing, and speaking English; Additional languages are a plus
• Exceptional guest interaction skills
• A genuine passion for hospitality and creating great guest experiences
• High energy and a positive, can-do attitude
• Available to work varying shifts - mornings or nights, including weekends and holidays
• Able to multitask and stay composed under pressure
• Detail-oriented
• A presentable, professional appearance

What You’ll do

• Escort guests and their personal belongings to and from the gondola and other guest areas
• Share resort information and helpful local knowledge with guests
• Assist with room service delivery
• Bus and reset common areas as needed
• Answer the telephone and assist with guest requests
• Help keep hotel common areas clean and welcoming
• Support front desk and housekeeping duties as needed
• Replenish firewood in guest and common areas
• Conduct linen inventory counts
• Assist with basic maintenance tasksAssist guests with any other needs that arise
• Shovel snow at hotel and guest entrances as needed

Physical Requirements

• Ability to push, stoop, stand, bend, and lift items weighing up to 50 pounds repetitively throughout an entire shift
• Ability to stand and remain on your feet for extended periods
• Ability to walk and navigate varied terrain, including snow and ice, while carrying guest belongings
• Comfortable working outdoors in cold, winter weather conditions for extended periods
• Manual dexterity for handling luggage, equipment, and guest items safely
• Ability to shovel snow as needed
• Sufficient visual and auditory acuity to safely assist guests and navigate the property

Winter Benefits

• Employer sponsored 401k plan after 1,000 worked hours and one (1) year of service
• Paid sick time
• Employee Assistance Program (EAP)
• Professional development opportunities
• Free ski and tubing passes for employees
• Free ski passes for dependents
• 50% off food at our restaurants
• Free group ski and snowboard lessons for employees
• Employee discounted lift tickets for family and friends
• Lift ticket discounts at multiple resorts including 24 Mountain Collective destinations
• Hotel discounts
• Employee ski reciprocal programs