Front Desk Agent - The Inn at Canaan

The Inn at Canaan; Davis (WV); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Life insurance

401(k)

Paid holidays

Vacation

Personal & sick time

Employee discounts

Job summary

Up to Par Management | Taylor Hospitality seeks a friendly Front Desk Agent for the 3:00pm–11:00pm shift. You will greet guests, handle check-ins/outs, manage reservations, and provide local area information.

You should be able to lift up to 40 pounds, stand for long periods, and communicate clearly with guests and team members. Prior hotel experience is a plus, with a focus on hospitality and accuracy.

Qualifications

• High School diploma or equivalent.
• 1-2 years of hotel front desk experience preferred.
• Proficient with MS Word and Excel.
• Experience with hotel reservation systems such as RoomKey is a plus.
• Strong organizational skills and attention to detail.
• Positive attitude and good teamwork.
• Able to communicate clearly with managers and staff.
• Able to lift up to 40 pounds and stand for long periods.

Responsibilities

• Answer phone calls and greet guests in a professional, hospitable manner.
• Register guests and assign rooms; manage guest accounts in the PMS.
• Balance cash drawers and process payments; verify guest charges.
• Provide information on hotel services and local area.
• Handle guest complaints professionally and follow service standards.
• Coordinate with housekeeping and maintenance as needed.
• Assist guests with luggage and parking information.
• Foster a positive, guest-focused atmosphere at the front desk.

Skills

Customer service

Microsoft Word

Microsoft Excel

Communication

Work independently

POS systems

Phone etiquette

Education

High School diploma

Tools

RoomKey

Job description

Compensation:

$13.00-$15.00 per hour (Based on experience)

Full-Time Team Members receive benefits including health, dental, vision, and life, 401(k), STD, LTD, paid holiday, vacation, personal & sick time, lean management training, and other employee discount benefits through our HR-provider LL Roberts.

This position is for the 3:00pm - 11:00pm shift

Role:

The face of the operation. You are the first physical impression of the property. It is imperative that you are outgoing and welcoming to our guests. Physical appearance matters, you must be in uniform, name tag, and most importantly hospitable. Responsible for attending to the needs of guests, especially during check-in and check-out. The Front desk agent delivers on our the Taylor Hospitality Service Promise - From Our Family to Yours, We Deliver Exceptional Experiences Every Step of the Way.

What You'll Be Doing:

• Answer any phone calls that come through to the Inn.
• Greet and welcome all guests in a professional and hospitable manner
• Interact with guests in a respectful, cheerful, and polite manner to effectively service the guest's needs
• Register guests and assign them a guest room
• Have a thorough working knowledge of hotel property management system
• Verify customers' credit, and establish how the customer will pay for their bill
• Keep records of room availability and guests' accounts using the specified POS
• Working knowledge of all rates, packages, and booking restrictions
• Review the reservation transaction reports daily
• Compute bills and collect payments from guests
• Issue room keys and help guest get all of their luggage to their rooms
• Have full knowledge of all parking options and charges, always offering luggage assistance
• Monitor guest accounts and post charges
• Review accounts and charges with guests during the check out process
• Contact housekeeping or maintenance staff when guests report problems
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning
• Keep in contact with housekeeping to keep accurate records of room status
• Professionally handle guest complaints, solving problems, and follow up our service culture standards, apologize and emphasize with guests when responding complaints
• Receive and expedite all guest messages, faxes, packages, and mail received
• Make and confirm reservations over the phone and those submitted online
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions
• Record guest comments or complaints, referring customers to managers as necessary
• Providing information to guests about hotel policies, services, and amenities.
• Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).
• Selling rooms to “walk-in” customers.
• Cleaning the front desk area, maintaining daily logs.
• Balancing shift work and cash drawers.
• Any other duties assigned by Supervisor.

What We're Looking For:

• High School diploma
• 1-2 years of experience working as a hotel front desk agent preferred
• Competent computer skills including knowledge of Microsoft Word and Excel
• Experience using hotel reservation system such as RoomKey is a plus.
• Organizational skills and attention to detail
• Must be positive and personable
• Must be able to work unsupervised
• Must possess’ a positive attitude and work well with other team members
• Must be able to communicate clearly with managers, and other personnel.
• Be able to reach, bend frequently and lift up to 40 pounds,
• Be able to work in a standing position for long periods of time (up to 8 hours).
• Be able to work in a fast paced environment

Additional Information:

Kindly, be aware that the job description provided is not an exhaustive account of the activities, duties, or responsibilities entailed for this role. Standard Operating Procedures, Training Checklists, and Departmental Handbooks will be provided to ensure the Team Member is trained in all duties and responsibilities of the position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Up to Par ManagementandTaylor Hospitalityare Equal Employment Opportunity companies, we are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, citizenship, marital status, or disability.

About the Company:

Up to Par Management | Taylor Hospitality Vision is to be an Exceptional Hospitality and Golf Management Company built by Exceptional Team Members who are Delivering on our Purpose to Positively Impact Others.