Front Desk Agent

Appellation; Healdsburg, Northern (CA, KY); On-site; USD 28,000 - 36,000; Part time

Job summary

Appellation is seeking a friendly Front Desk Agent to greet guests, manage reservations, check-ins and check-outs, and provide outstanding service across all guest touchpoints. This part-time role requires flexible evenings, weekends, and holidays.

You will answer calls, assist guests, handle reservations, and coordinate with housekeeping for a smooth stay. Fluent English and familiarity with hotel management software are preferred.

Qualifications

• At least two years of customer service experience.
• Strong customer service with a focus on guest satisfaction.
• Excellent phone etiquette and communication abilities.
• Familiarity with hotel management software is a plus.
• English language proficiency required.

Responsibilities

• Greet guests with a warm and welcoming demeanor.
• Manage check-in and check-out accurately.
• Handle guest inquiries and requests professionally.
• Maintain knowledge of hotel services and local attractions.
• Process reservations and cancellations in the PMS.
• Collaborate with other departments to meet guest needs.

Skills

Guest service

Phone etiquette

Reservation management

Hotel software familiarity

Tools

Hotel management software

Job description

Description

The pay rate for this role is $23 per hour

We are looking for enthusiastic and hospitality-driven individuals to join our team as a Front Desk Agent. In this role, you will be responsible for managing all incoming calls, assisting guests with their needs, and overseeing every stage of their stay—from reservations and check-ins to departures and overall customer service. This is a part-time position that requires flexible availability, including evenings, weekends, and holidays. All applicants must pass a background check.

Job Responsibilities include but not limited to:

• Greet all guests upon arrival with a warm and welcoming demeanor.
• Manage the check-in and check-out process efficiently, ensuring all guest information is accurate.
• Handle guest inquiries, requests, and complaints with professionalism and courtesy.
• Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
• Process reservations and cancellations through the hotel management system.
• Collaborate with other departments to fulfill guest needs and enhance their experience.

GROW WITH US

Appellation is a culinary-focused hotel company that embraces authenticity and locality in everything we do. We believe in the power of regional character, community, and culture to create exceptional experiences for our guests. Appellation gathers the best from each of our destinations to nurture the growth of the next generation of hoteliers and culinarians. Every element of an Appellation experience is true to place, thoughtfully composed, and crafted with the highest regard to quality.

Requirements

• At least two years of customer service experience, preferably in a hotel front desk setting or a similar role.
• Strong customer service skills with a focus on guest satisfaction.
• Excellent phone etiquette and communication abilities.
• Familiarity with hotel management software is a plus.
• Required skills are typing, math, accounting, computer, and credit and cash handling procedures.
• Read, write, and communicate effectively in English.
• Ability to assess situations correctly using sound reasoning to make decisions and solve problems.
• Strong organizational skills with attention to detail in managing guest accounts.
• Available to work AM & PM Shifts.
• Available to work Weekends and Holidays.

Ability to perform the essential functions of the job with or without reasonable accommodation.

• See and read a computer screen and printed material with or without vision aids.
• Hear and understand speech at normal levels and on the telephone.
• Speak so that others may understand at normal levels and on the telephone.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line touch tone phones, filing cabinets, photocopiers, and other office equipment.
• Have the ability to stand for a 4-hour period with or without reasonable accommodation.