Front Desk Agent | Le Petit Pali Carmel-by-the-Sea

Ontario Trillium Foundation; Carmel-by-the-Sea (CA); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Palisociety is seeking a Front Desk Agent for Le Petit Pali at 8th Ave in Carmel-by-the-Sea, CA. You will greet guests, handle check-in/out, and be the friendly face guiding guests to amenities and local neighborhoods.

Ideal candidates have at least two years in boutique or luxury hotel reception, strong interpersonal skills, and comfort with POS systems. This on-site role offers competitive benefits and growth opportunities within our expanding portfolio.

Qualifications

• Minimum two years of experience in guest reception.
• Excellent interpersonal, analytical, and organizational skills.
• Comfortable with basic arithmetic and property management/point-of-sale systems.
• Good judgment, calm under pressure, and a collaborative team player.
• Ability to maintain confidentiality of guest information and hotel data.

Responsibilities

• Lead the check-in/check-out process, confirming guest information, billing, and settling folios.
• Serve as a savvy guide to the hotel, its amenities, and the neighborhood.
• Build genuine, memorable guest relationships in line with our service standards.
• Field phone calls, emails, and guest inquiries promptly and warmly.
• Accurately input guest information and payments into hotel systems such as Opera.
• Proactively anticipate guest needs, resolving issues and finding ways to surprise and delight.
• Communicate guest requests or concerns to the Front Desk Manager, Housekeeping, or Engineering, and conduct walkthroughs for safety, security, and cleanliness.
• Follow all safety and emergency protocols, and lend a hand to other departments as needed to keep operations smooth.

Skills

Interpersonal skills

Analytical skills

Organizational skills

Team player

Confidentiality

Tools

Opera PMS

Job description

WHO WE ARE

Palisociety is a society of unique hotels and residences — Palihouse, Palihotel, Le Petit Pali, ARRIVE by Palisociety, and a growing collection of independently branded properties. Since our first hotel opened in Los Angeles in 2009, we've grown into a nationwide portfolio of neighborhood-centric hotels, restaurants, bars, and event spaces, earning recognition from Condé Nast Traveler, Travel + Leisure, the New York Times, and more.

We consider our employees our greatest asset: structured training from day one, consistent feedback, and a clear path for growth. We develop our leaders from within, because the strongest hospitality companies are the ones that grow their own.

ABOUT LE PETIT PALI AT 8TH AVE

Le Petit Pali at 8th Ave is a 24-room craftsman-style hotel nestled in downtown Carmel-by-the-Sea, steps from award-winning dining, boutiques, and Carmel's white sand beach. We offer bespoke lodging, layered with genuine charm, comfort, & unexpected luxury. Our guests can delight in thoughtful complimentary amenities, including daily Continental Champagne Breakfast, featuring pastries from Rise & Roam bakery, daily cookie delivery, Social Hours, house bicycles, and so much more.

POSITION PROFILE

The Front Desk Agent is often the first and last face our guests see — the one who sets the tone for a memorable stay. From a warm check-in to answering questions throughout the visit, you'll be the go-to source for our signature trusty service.

THE TASK AT HAND

• Lead the check-in/check-out process, confirming guest information, billing, and settling folios.
• Serve as a savvy guide to the hotel, its amenities, and the neighborhood.
• Build genuine, memorable guest relationships in line with our service standards.
• Field phone calls, emails, and guest inquiries promptly and warmly.
• Accurately input guest information and payments into hotel systems such as Opera.
• Proactively anticipate guest needs, resolving issues and finding ways to surprise and delight.
• Communicate guest requests or concerns to the Front Desk Manager, Housekeeping, or Engineering, and conduct walkthroughs for safety, security, and cleanliness.
• Follow all safety and emergency protocols, and lend a hand to other departments as needed to keep operations smooth.

WHAT WE'RE LOOKING FOR

Required

• Minimum two years of experience in guest reception, preferably in a boutique or luxury hotel setting.
• Excellent interpersonal, analytical, and organizational skills.
• Comfortable with basic arithmetic and property management/point-of-sale systems.
• Good judgment, calm under pressure, and a collaborative team player.
• Ability to maintain confidentiality of guest information and hotel data.

Physical

• Ability to stand for long periods and push, pull, or lift up to 30 lbs.
• Flexible schedule, including weekends and holidays as needed.

WHAT'S IN IT FOR YOU

• Competitive compensation package with medical, dental, vision, and life insurance, plus 401(k).
• Paid time off, holiday pay, and sick pay.
• Career advancement and professional development as we open new hotels and restaurants nationwide.
• Employee discounts across our entire portfolio (25 hotels and more to come!).