Front Desk Agent *The Garland*

Paycom - ATS; California, Northern (MO, KY); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Paycom - ATS is seeking a Front Desk Agent to greet guests, check in/out, process payments and assist with concierge requests. You will coordinate room assignments, handle guest inquiries and uphold hotel standards. Strong communication, organization, and basic computer skills are essential.

This role requires a professional demeanor and ability to work shifts, including evenings. Join a team focused on guest satisfaction and smooth daily operations across departments such as housekeeping and

Qualifications

• High school diploma required.
• Post secondary training in hotel or tourism management asset.
• Ability to speak a second language is an asset.
• Professional attitude and good organizational skills.
• Ability to use a variety of computer applications.

Responsibilities

• Greet and welcome arriving guests, process check-ins and check-outs and related payments.
• Coordinate room assignments and accommodate guest requests.
• Offer information referrals and brief concierge assistance.
• Receive and resolve guest complaints.
• Promote the hotel’s restaurant and facilities.
• Maintain lobby and work stations clean; stock materials for shifts.
• Monitor front desk safety and security; report incidents.

Skills

Professionalism

Organizational skills

Computer skills

Education

High school diploma

Hotel/tourism training

Job description

Position Purpose:

To meet all guests needs in an efficient and courteous manner according to hotel standards and procedures .

Essential Functions:

• Greet and welcome all arriving guest, process check ins and departures as well as necessary payments.


• Handle and coordinate room assignments and accommodate guest requests.


• Offer referral for information and handle brief concierge requests.


• Receives and resolves guest’s complaints.


• Promote and invite guests to use hotel’s restaurant and facilities.


• Maintain cleanliness of work stations and lobby appearance.


• Stock and prepare necessary material for each shift.


• Monitor Front desk areas for safety, security and appearance and reports any injuries, accidents or problems as necessary.


• Maintains efficient communication with other departments (ie: Housekeeping/engineering/Sales)


• Responsible for accurate cash control and ensuring that all funds are accounted for and deposits made according to policy.


• Perform other duties as assigned.

Position Requirements:

Knowledge, Skills & Abilities:

• Professional attitude and good organizational skills.


• Ability to use a variety of computer applications, industry software knowledge is an asset.

Education/Experience:

• High school diploma is required


• Post secondary training in hotel or tourism management is an asset


• Ability to speak a second language is an asset.

Reporting Relationship

Front Office Manager, Hotel Assistant Managers and Front Office Supervisor.