Front Desk Agent - The Charter

The Westin Riverfront Resort & Spa; Avon (CO); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Complimentary On-Site Parking

Ski & Mountain Bike Breaks

Beaver Creek Lifestyle

A People-Focused Career

Wellness Incentive - Merchant Ski Pass

Job summary

The Charter, Beaver Creek, CO is seeking a Front Desk Agent who thrives on people, loves the mountains, and makes an arrival feel special. You’ll be the guest’s go-to person for dining, transportation, local tips, and every detail that makes a stay memorable.

This full-time, year-round role offers a $21/hour wage, with AM or PM shifts or a combination, 5 days/week and 2 consecutive days off. Spanish is a nice-to-have, and familiarity with TRACK is a plus for our team.

Qualifications

• Hospitality experience and guest-focused mindset.
• Ability to handle inquiries and requests with poise.
• Comfort with basic tech and office software.

Responsibilities

• Welcome guests from check-in to check-out with a warm, polished approach.
• Suggest restaurants, activities, and local tips around Beaver Creek.
• Coordinate transportation, respond to requests, and resolve issues.
• Represent The Charter and promote its amenities and mountain experience.

Skills

People skills

Guest service

Communication

Problem solving

Multitasking

Tools

Microsoft Office

TRACK

Job description

The Charter ** isn’t just a place where guests check in— _ it’s where their Beaver Creek experience begins!**

We’re looking for a Front Desk Agent who thrives on people, loves the mountains, and knows how to make an arrival feel like the start of something great. You’ll be the person guests turn to for everything from the perfect dinner recommendation to a last-minute transportation request, a forgotten detail, or a local tip that makes their vacation even better.

This is hospitality with a front-row seat to Beaver Creek. If you bring confidence, personality, quick thinking, and a genuine desire to make people’s day better, you’ll fit right in!

What You’ll Do Includes:

• Own the Arrival: Create a warm, polished welcome from check-in through check-out and make guests feel at home from the moment they walk through the door.
• Be the Local Expert: Recommend restaurants, activities, hidden gems, and everything worth experiencing in Beaver Creek and the surrounding area.
• Make It Happen: Coordinate transportation, answer questions, tackle requests, and find solutions—often before guests even have to ask.
• Turn Problems Into Wins: Handle unexpected situations with confidence, professionalism, and a service-first attitude.
• Represent The Charter: Know the property inside and out and bring its amenities, services, and mountain experience to life for every guest.

What’s In It For You:

• Complimentary On-Site Parking – Skip the parking hunt and get to work without the hassle.
• Ski & Mountain Bike Breaks – Work in the mountains, then get out and enjoy them.
• Beaver Creek Lifestyle – Spend your days surrounded by one of Colorado’s premier mountain destinations.
• A People-Focused Career – Build real hospitality experience while working directly with guests from around the world.
• Wellness Incentive - Epic Merchant Ski Pass or an end of ski season bonus, based on hire date

Location: The Charter, Beaver Creek, CO

Start Date: ASAP

Employment Type: Full-Time Year-Round

Pay: $21/hour

Schedule: AM shifts (7:00 AM–3:00 PM), PM shifts (2:00 PM–10:00 PM), or a combination of both. 5 days/week with 2 consecutive days off

Posting Close Date: 11/1/2026

We’re looking for a hospitality professional who is passionate about delivering exceptional guest service and creating memorable experiences. You bring a positive attitude, excellent communication and phone etiquette, and a professional, guest-first approach to every interaction. You’re an organized multitasker with strong problem-solving and conflict resolution skills, an attentive listener, and a dependable team player who follows through on commitments. Comfortable using Microsoft Office, including Excel, Word and Teams. You’re confident with technology and eager to learn new systems like our property management system, TRACK. If you thrive in a fast-paced environment, remain calm under pressure, and enjoy helping both guests and homeowners, you’ll fit right in. Spanish bilingual skills are a plus.

Benefits & Perks :

Enjoy complimentary on-site parking in Beaver Creek Village and ski breaks! East West Hospitality offers a comprehensive benefits package designed to support your well-being and professional growth. Enjoy Paid Time Off, and Paid Sick Time, along with Health Insurance options—choose from three plans! We also provide Dental, Vision, and Accident Insurance, Life Insurance, and a Winter Incentive Program that includes a merchant pass or an end-of-season bonus. Our 401(K) Plan comes with a discretionary employer match, and you’ll have access to Career Development Trainings to enhance your skills. Additional perks includediscounts at Eye Pieces and Venture Sports, corporate savings through Perk Spot, and a Sabbatical Program. We also offer a $500 Referral Program and an Employee Assistance Program to ensure your overall well-being.

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.