Front Desk Agent - Subsitute

Starwood Hotels; New York (NY); On-site; USD 25,000 - 39,000; Full time

Job summary

Starwood Hotels in New York seeks a warm, welcoming Guest Relations Agent to ensure guests' experiences are relaxing and effortless from arrival to departure. You will be the first point of contact, delivering impeccable service and reflecting the brand at every touchpoint.

The role emphasizes guest service, teamwork, and a willingness to support a 24-hour operation. Prior customer service experience is preferred, with a bonus for speaking an additional language.

Qualifications

• Minimum of 1 year of similar guest service work experience.
• Passion for hotel operations and guest service.
• Ability to work in a fast-paced, 24-hour operation.
• Ability to speak a second language is a plus.

Responsibilities

• Provide impeccable guest service at arrival, during the stay, and at departure.
• Collaborate with front-of-house team to ensure a warm, seamless experience for guests.
• Be adaptable and multi-task to meet guests' needs in a 24-hour operation.

Skills

Guest service

Team player

Multi-tasking

Detail oriented

Second language (plus)

Job description

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

The Front Offices at SH Hotels & Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand's best self. We're current searching for a warm, welcoming, articulate Guest Relations Agent to ensure that every guest's experience is relaxing and effortless—at arrival and departure and all through the stay. If you love meeting new people, being of service, and helping to grow a great brand, we'd love to chat. Inside Tip: Knowing a thing or two...or three about the history of our hotel to share with your guests will set you up for success. About you... Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience. Ability to speak a secondary language is a plus. Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented. Is flexible and willing to meet the demands of a 24-hour operation.

About Us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

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Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.