Front Desk Agent | Seven Sebring Raceway Hotel

Sebring Chateau Elan Hotel & CC; Sebring (FL); On-site; USD 34,385,000 - 45,847,000; Full time

Job summary

Sebring Chateau Elan Hotel & CC in Sebring, FL seeks a friendly front desk agent to welcome guests, process check-ins and check-outs, and provide information about local attractions.

The role requires a minimum of one year in customer service, strong communication, computer skills, and the ability to handle guest concerns politely; bilingual English/Spanish is a plus.

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service experience; hotel experience preferred.
• Ability to clearly communicate with guests, management, and coworkers.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions for guests.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Skills

Customer service

Communication

Bilingual English/Spanish

Computer literacy

Education

High school diploma or equivalent

Tools

Computer literacy

Job description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.