Front Desk Agent @ Residence Inn by Marriott Landfall

Summit Hospitality Group, Ltd.; Wilmington (NC); In loco; USD 17.000 - 22.000; Part-time

Descrizione del lavoro

Summit Hospitality Group LTD is seeking a Front Desk Agent in Wilmington, NC. The part-time role handles check-in/check-out, guest questions, and local recommendations while upholding brand standards for Marriott, Hyatt, and Hilton.

The position requires a 30-40 hour week if full-time or 8-29 hours if part-time, with weekends and evenings, and occasional night audit coverage. Strong communication and hotel experience are essential, with bartending/food service duties possible.

Competenze

• Front desk or guest services experience preferred at major brands.
• Strong written and verbal communication skills.
• Ability to lead by example and remain professional under pressure.
• Experience with hotel computer systems for reservations and reporting.

Mansioni

• Check-in and check-out guests, greet promptly and courteously.
• Provide information on local attractions and dining options.
• Maintain lobby area, restock materials, and ensure safety policies.
• Support breakfast and events when available and handle guest inquiries.

Conoscenze

Front Desk experience

Excellent communication

Leadership

Hotel computer operations

Weekend shifts

Formazione

High School Diploma or GED

Strumenti

Hotel reservations system

Descrizione del lavoro

Description

JOB TITLE:

FRONT DESK AGENT

DEPARTMENT:

GUEST SERVICES

REPORTS TO:

GUEST SERVICES MANAGER/OPERATIONS MANAGER

JOB TYPE:

PART-TIME POSITION AVAILABLE

Summary:

At Summit Hospitality Group hotels, the Front Desk Agent works directly with the public to Check-In and Check-Out guests and to achieve outstanding guest service as measured by brand standards for Marriott, Hyatt, and Hilton. Responsible for providing our guests with memorable service, all while conducting various daily operations. Adheres to all Corporate and Brand Quality Standards.

Requirements

Qualifications:

• Front Desk or Guest Services experience from Hilton, Hyatt, Marriott preferred.
• Skilled at working under pressure and be able to consistently maintain a pleasant and professional personality when communicating with the public.
• Excellent oral and written communication skills
• Strong leadership skills; demonstrated ability to lead by example.
• Skilled at hotel computer operations for reservations, reports, and guest services.
• Able to work a variety of shifts and weekends.
• High School Diploma or GED equivalent.

Responsibilities

• The expectation of this position requires a 30-40 hour work week if Fulltime, or 8 -29 hours if Part-time which includes weekends and evenings (Saturday and/or Sunday). Hours beyond 40 must be approved in advance by your supervisor. This only applies to Associates who are non-exempt. Candidate would need to be willing to fill in on the night audit third shift occasionally. Position would be primarily 7 to 3, two to three days a week.
• Provide excellent customer service by being able to greet customers promptly and courteously, answer questions in a friendly, conversational manner.
• Communicate with other Associates and maintain a professional attitude even in the face of challenges such as an irate guest.
• Solve problems quickly and efficiently including following up with guests to ensure a problem has been solved satisfactorily. Anticipate issues before they happen.
• Explain at check-in all necessary information for guests to access Internet and in-room entertainment.
• Ensure lobby is ready for clients and guests by helping to maintain that the area is clean, neat, and free of clutter. Restock brochures, information, and commonly used forms in the front desk area.
• Know and be able to provide information about local attractions and restaurants and give directions when asked.
• Know and apply all Hotel and Corporate safety and security policies and procedures for guests and fellow Associates.
• Attend training sessions as required by your Supervisor.
• Complete Brand required training.
• When available, proactively assist teams during breakfast and social events to provide high quality guest service.
• Ensure all guest accounts are posted promptly and correctly at Check-In/Check-Out.
• Assist Front Desk/Operations Manager with ordering supplies and coding invoices for payment.
• Promote the loyalty of the brand and Summit Hospitality Group.
• Complete brand required training.
• Duties are subject to change and additional responsibilities/tasks may be assigned.
• Job will require bartending and food service/prep at bar.

Work Environment

• Must have reliable source of transportation
• Flexible work schedule including nights and weekends
• Ability to arrive on time as scheduled
• Ability to stand, sit, reach, bend, stretch for extended periods of time
• Operate computer and brand equipment for Check-In and Check-Out
• Ability to lift 30 lbs
• Fast pace and often under pressure to perform
• Team environment requiring patience and high level of communication

Summit Hospitality Group is an Equal Opportunity Employer.

Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.