Front Desk Agent @ Residence Inn by Marriott Landfall

Summit Hospitality Incorporated; Cavalier Woods (NC); On-site; USD 17,000 - 25,000; Part time

Job summary

Summit Hospitality Group seeks a Front Desk Agent to deliver outstanding guest service at our hotels. You will handle check-in/check-out, greet guests, and provide information on local attractions with a friendly, professional demeanor.

This role requires flexibility to work various shifts, including weekends and evenings, and may involve some bartending and food service duties. Training and brand standards adherence are required to ensure consistent guest satisfaction.

Qualifications

• Front Desk or Guest Services experience preferred.
• Able to work under pressure while remaining pleasant and professional.
• Excellent oral and written communication skills.
• Strong leadership skills; lead by example.
• Knowledge of hotel computer operations for reservations and guest services.

Responsibilities

• Greet guests promptly and courteously at check-in and check-out.
• Maintain lobby area and assist guests with information on local attractions.
• Ensure guest accounts are posted accurately during check-in/out.
• Support bar and food service during shifts when needed.
• Attend training and complete brand-required programs.
• Occasionally cover night audit shifts as required.

Skills

Customer service

Communication skills

Leadership

Hotel operations

Shift work

Bartending

Education

High School Diploma or GED

Tools

PMS software

Reservations system

Job description

Description

FRONT DESK AGENT

GUEST SERVICES

GUEST SERVICES MANAGER/OPERATIONS MANAGER

PART-TIME POSITION AVAILABLE

SUMMARY

At Summit Hospitality Group hotels, the Front Desk Agent works directly with the public to Check-In and Check-Out guests and to achieve outstanding guest service as measured by brand standards for Marriott, Hyatt, and Hilton. Responsible for providing our guests with memorable service, all while conducting various daily operations. Adheres to all Corporate and Brand Quality Standards.

REQUIREMENTS

QUALIFICATIONS

• Front Desk or Guest Services experience from Hilton, Hyatt, Marriott preferred.
• Skilled at working under pressure and be able to consistently maintain a pleasant and professional personality when communicating with the public.
• Excellent oral and written communication skills
• Strong leadership skills; demonstrated ability to lead by example.
• Skilled at hotel computer operations for reservations, reports, and guest services.
• Able to work a variety of shifts and weekends.
• High School Diploma or GED equivalent.

RESPONSIBILITIES

• The expectation of this position requires a 30-40 hour work week if Fulltime, or 8 -29 hours if Part-time which includes weekends and evenings (Saturday and/or Sunday). Hours beyond 40 must be approved in advance by your supervisor. This only applies to Associates who are non-exempt. Candidate would need to be willing to fill in on the night audit third shift occasionally. Position would be primarily 7 to 3, two to three days a week.
• Provide excellent customer service by being able to greet customers promptly and courteously, answer questions in a friendly, conversational manner.
• Communicate with other Associates and maintain a professional attitude even in the face of challenges such as an irate guest.
• Solve problems quickly and efficiently including following up with guests to ensure a problem has been solved satisfactorily. Anticipate issues before they happen.
• Explain at check-in all necessary information for guests to access Internet and in-room entertainment.
• Ensure lobby is ready for clients and guests by helping to maintain that the area is clean, neat, and free of clutter. Restock brochures, information, and commonly used forms in the front desk area.
• Know and be able to provide information about local attractions and restaurants and give directions when asked.
• Know and apply all Hotel and Corporate safety and security policies and procedures for guests and fellow Associates.
• Attend training sessions as required by your Supervisor.
• Complete Brand required training.
• When available, proactively assist teams during breakfast and social events to provide high quality guest service.
• Ensure all guest accounts are posted promptly and correctly at Check-In/Check-Out.
• Assist Front Desk/Operations Manager with ordering supplies and coding invoices for payment.
• Promote the loyalty of the brand and Summit Hospitality Group.
• Complete brand required training.
• Duties are subject to change and additional responsibilities/tasks may be assigned.
• Job will require bartending and food service/prep at bar.

WORK ENVIRONMENT

• Must have reliable source of transportation
• Flexible work schedule including nights and weekends
• Ability to arrive on time as scheduled
• Ability to stand, sit, reach, bend, stretch for extended periods of time
• Operate computer and brand equipment for Check-In and Check-Out
• Ability to lift 30 lbs
• Fast pace and often under pressure to perform
• Team environment requiring patience and high level of communication

Summit Hospitality Group is an Equal Opportunity Employer.

Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.