Front Desk Agent - Poste Montane

The Westin Riverfront Resort & Spa; Town of Avon (NY); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Free on-site parking

Employee ski locker

Health insurance

401(k) plan with company match

Paid time off

Dental coverage

Vision coverage

Sabbatical program

Referral program

Job summary

Poste Montane Lodge in Beaver Creek, CO is seeking a Front Desk Agent to deliver warm, VIP-worthy service and manage check-ins/outs with guests and owners. You will coordinate with housekeeping and maintenance to keep the lodge guest-ready.

The ideal candidate has strong customer service experience, English fluency, and comfort with office equipment and RDPWIN software. This is a full-time, year-round role with on-site parking and the chance to join a close-knit team.

Qualifications

• High School Diploma or GED required.
• Prior customer service experience preferred.
• Fluency in English is essential.

Responsibilities

• Greet guests and owners, manage check-ins/outs with warmth and professionalism.
• Handle reservations, payments, and daily administrative tasks.
• Coordinate with Housekeeping and Maintenance to ensure a polished lodge.
• Assist with breakfast service, events, and light maintenance tasks as needed.
• Provide local recommendations and assist with luggage, packages, and shipping.

Skills

Customer service

English fluency

Communication skills

Cash handling

Microsoft Office

RDPWIN

Basic math

Education

High School Diploma or GED

Tools

RDPWIN

Job description

$1,000 Hiring Bonus!

Be part of a team that turns every stay into a memorable experience!Poste Montane Lodge is seeking a friendly, detail-oriented, reliable Front Desk Agen t to join our team in providing warm hospitality and personalized service to our guests and owners throughout their stay at our boutique, intimate mountain lodge. The Front Desk Agent is the face of the property and creates the first and last impression for our guests. As part of a small team, the ideal candidate for this position is a hospitality all-rounder and will work closely with maintenance and housekeeping departments to ensure the upkeep and condition of the property, while also performing administrative duties and serving as a local guide through personalized concierge services.

What You’ll Do:

• Deliver VIP-worthy service by greeting owners and guests with genuine warmth, managing check-ins/outs, and resolving concerns with ease and grace.
• Keep operations flowing by handling reservations, payments, and daily administrative tasks, while supporting with maintenance requests, inspections, and light upkeep.
• Serve as the communication hub—coordinating frequently with Housekeeping and Maintenance to ensure a polished, guest-ready lodge.
• Support lodge operations by caring for public spaces, assisting with breakfast service and special events, and tackling light maintenance projects.
• Share your local expertise by offering tailored recommendations, booking activities, and assisting with luggage, packages, and shipping for a smooth, stress-free experience.

Just For You:

Free on-site parking in Beaver Creek and an employee ski locker!

Location:

Poste Montane Lodge in Beaver Creek, CO

Start date:

ASAP

Employment type:

Full Time, Year Round.

Pay:

$23 - $26/ hour+ $1000 HiringBonus(1/2 paid after 60 days, 1/2 paid after 90 days)

Schedule:

8hrs/day; Saturday-Wednesday; hours may vary

Job Closing Date:

9/15/2026 or until filled

Ideal candidates will have a friendly demeanor, think quickly on their feet, and communicate effectively while working well with others. A High School Diploma or GED is required, along with prior customer service experience. Fluency in English is essential, and knowledge of additional languages is a plus. Candidates should be comfortable using various office equipment and familiar with property management software (RDPWIN) and Microsoft Office. Strong mathematical and reasoning skills are crucial, enabling them to resolve issues calmly and efficiently.

Benefits & Perks:

We offer a comprehensive benefits package, including on-site parking in the heart of Beaver Creek, health insurance with three plan options, and dental, vision, and accident insurance. Life insurance, a winter incentive program with a merchant pass or equivalent bonus, and a 401(K) plan with discretionary employer match are also provided. Enjoy paid time off, paid sick time, and career development training. Employees receive discounted gym memberships at The Athletic Club Westin, discounts at Eye Pieces & Venture Sports, and corporate discounts through Perk Spot. Additional perks include a sabbatical program, a $500 referral program, and an employee assistance program.

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.