Front Desk Agent

Shamin Hotels; Chester (WV); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player is seeking a Guest Service Agent to provide exceptional service to guests. In this role, you will be the first point of contact, ensuring guests feel welcomed and valued. Responsibilities include checking guests in and out, managing reservations, and answering inquiries about local attractions. This position offers a dynamic work environment with opportunities for growth and advancement within a company that values teamwork and dedication. If you are passionate about service and eager to contribute to memorable guest experiences, this is the perfect opportunity for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Pet Insurance

Gym Discounts

Paid Time Off

401K

Hotel Discounts

Qualifications

• Proven experience as a front desk agent preferred.
• Ability to work quickly without compromising quality.
• Reliable transportation required.

Responsibilities

• Greet, register, and assign rooms to guests.
• Answer inquiries about hotel services and local activities.
• Compute bills, collect payments, and make change.

Skills

Customer Service

Time Management

Attention to Detail

Communication

Education

High School Diploma or GED

Job description

Job Details

Job Location: Chester, VA

Salary Range: Undisclosed

Description

Job Title: Guest Service Agent

Company: Shamin Hotels

Organizational Structure:

Department: Operations

Reports To: Front Office Manager

Supervision: None

Pay Structure: Hourly, Paid Bi-weekly

Position Overview

The Guest Service Agent is responsible for checking guests in and out of their rooms. They work with guests both in-person and online to reserve rooms, answer questions about the hotel, and provide local activity recommendations. Agents obtain or confirm guest information, assign rooms, activate and distribute keys, and handle payments for room charges and fees.

Essential Job Functions:

1. Greet, register, and assign rooms to guests.
2. Issue room keys and escort instructions, without announcing room numbers.
3. Sort and rack incoming mail and messages.
4. Transmit and receive messages via telephone, fax, and switchboard.
5. Answer inquiries about hotel services, registration, and local activities.
6. Maintain records of room availability and guest accounts.
7. Compute bills, collect payments, and make change.
8. Make, confirm, and cancel reservations.
9. Post charges and handle transactions.
10. Make restaurant, transportation, or entertainment reservations.
11. Deposit valuables in the hotel safe.
12. Order special amenities for guests as directed.
13. Enforce hotel credit policies.
14. Manage cash and deposits per policies.
15. Communicate effectively with hotel departments.
16. Report to work on time, in uniform.
17. Follow all company policies and procedures.
18. Greet guests warmly and proactively.
19. Cross-sell hotel services.
20. Perform other duties as required.

Top Requirements:

Team Up: Be Golden, Collaborate and Help Others Succeed.

Own It: Be a role model, Embrace Responsibility and Keep Learning.

Passionately Serve: Be Positive, Care Deeply and Create Memories.

Qualifications

Qualifications:

• Proven experience as a front desk agent preferred.
• Prioritization and time management skills required.
• Ability to work quickly without compromising quality.
• Attention to detail skills required.
• Reliable transportation required.
• High school diploma or GED or equivalent experience.

Who Are We Looking For?

Valuing teamwork, ownership, and passion for service? Join Shamin Hotels! Whether greeting guests, assisting their needs, or ensuring a perfect stay, your dedication will shine. We welcome candidates of all backgrounds with diverse skills and experiences to grow with us.

Why Work for Shamin Hotels?

Amazing Benefits! Includes health, dental, vision, disability insurances, pet insurance, gym discounts, paid time off, holidays, hotel discounts, 401K, and more. Part-time benefits include critical illness, legal resources, and more.

Endless Opportunities! With over 70 hotels and expansion plans, growth and advancement opportunities abound in various roles.

Advancement! We promote from within, nurturing talent and providing career growth.

About Us

Founded in 1978 by P.C. Amin and B.N. Shah, Shamin Hotels has grown into Virginia's largest hotel owner/operator with over 70 hotels across multiple states. Learn more at https://shaminhotels.com/.

Shamin Hotels is an equal opportunity employer and appreciates all applications. Only selected candidates will be contacted for interviews.