Part Time Front Desk Agent

The Marcus Corporation; Pittsburgh (Allegheny County); On-site; USD 28,000 - 36,000; Part time

Job summary

An established industry player in hospitality is seeking a passionate Front Desk Agent to join their dynamic team in downtown Pittsburgh. This role involves providing exceptional customer service, managing guest registrations, and creating memorable experiences for visitors. Ideal candidates will thrive in a fast-paced environment and possess strong communication skills. With opportunities for growth and development, this position is perfect for individuals eager to make a positive impact in the hospitality sector. Join a fun and creative team dedicated to delivering outstanding service and enjoy the perks of working in a vibrant hotel atmosphere.

Benefits

Growth Opportunities

On-the-job Training

Company Perks

Qualifications

• Previous experience in a Front Desk or customer-facing role is preferred.
• Knowledgeable of the area, services, attractions, and events.

Responsibilities

• Responsible for registration and check-out, PBX operations, and guest service.
• Monitor room availability and communicate with other departments.

Skills

Customer Service

Communication Skills

Problem Solving

Flexibility

Education

High School Diploma or GED

Tools

Hotel Management Systems

Job description

About us

We are customer-centric, creative, fun! Kimpton Hotel Monaco Pittsburgh is where adventure meets the comforts of our boutique hotels in downtown Pittsburgh.

Our work environment includes:

• Growth opportunities
• On-the-job training
• Company perks

The Kimpton Hotel Monaco Pittsburgh has an immediate opening for a Part Time Front Desk Agent!

Are you a passionate people person who loves to create those special moments that keep people coming back? Are you passionate about the City of Bridges and want to share your love with the people around you? This just might be the place for you!

What You'll Do

The Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.

Some of your responsibilities include:

• Review arrivals noting special requests, blocking rooms as needed.
• Check in and out hotel guests in a confident, professional and friendly manner.
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
• Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.
• Conduct pre-assignment of hotel rooms, which includes VIPs, repeat guests, all packages, and any special requests.
• Follow established key control policy.
• Ensure proper credit policies are followed.
• Submit all lost & found articles accompanied by a completed lost & found report.
• Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
• Verify credit limit report.
• Monitor room availability throughout the day.
• Review daily the selling status of the hotel using yield management system.
• Attend department meeting once a month.
• Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet.

What You Bring

• High school diploma or general education degree (GED) required.
• Previous experience in a Front Desk or customer-facing role is preferred.
• Knowledgeable of immediate area, services, attractions, and events.
• Flexible schedule, able to work evenings, weekends and holidays.
• Work well under pressure, dealing with many arrivals and departures within a short period of time.
• Familiar with hotel systems and operations, and the ability to enter in information accurately.

Be Yourself. Lead Yourself. Make it Count.
We are People Pleasing People.
Marcus Hotels & Resorts is an Equal Opportunity Employer.