Front Desk and Reservations Agent

Rocking Horse Ranch Resort; Town of Highland (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

A well-established all-inclusive resort in Highland, NY is looking for a Front Desk and Reservations Agent to provide top-notch hospitality service to guests. This full-time role demands strong communication and organizational skills, along with a passion for customer service. You'll manage reservations, assist guests, and provide detailed knowledge about resort offerings in this dynamic hospitality environment.

Qualifications

• Gregarious personality with a natural talent for customer service.
• Experience in a sales or hospitality role preferred.

Responsibilities

• Receive and manage inbound reservation calls.
• Ensure positive encounters with guests.
• Maintain knowledge of resort's rates and packages.

Skills

Customer service

Communication

Organization

Attention to detail

Multitasking

Job description

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Join to apply for the Front Desk and Reservations Agent role at Rocking Horse Ranch Resort

Rocking Horse Ranch Resort is an award winning, all-inclusive resort in Highland, NY. We are seeking driven, articulate, and passionate team members for our Front Desk and Reservations team! You will be the first point of contact with each guest, and will be trained to provide the highest level of hospitality. Ideal candidates will have a gregarious personality and a natural talent for customer service, with a solid ability to understand unique guest needs and close a sale. This is a full time position.

• Receive and manage in-bound reservation calls and leads from potential guests, repeat clients, and groups; understand specific guest needs to secure reservations
• Ensure each encounter with guests is conducted in a positive service-oriented manner
• Maintain fluency with resort’s rates, packages, and promotions
• Provide attentive and courteous service to all guests during check-in, throughout their stay, and at check-out
• Demonstrate detailed knowledge of all itineraries, activities, and services
• Interact with and assist other departments as needed
• Experience in a sales or hospitality role preferred
• Strong organizational, communication, written, and interpersonal skills
• Impeccable attention to detail
• Strong work ethic, adept at multitasking, and a true team player
• Excellent computer skills

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Other

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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