Front Desk Agent (Part-Time)

Maadaadizi; Minneapolis (MN); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Job summary

DoubleTree by Hilton Hotel Minneapolis – Park Place seeks a Front Desk Agent for evenings and weekends in a welcoming, well-appointed hotel west of downtown Minneapolis. The role handles check-in/out, concierge services, and guest inquiries, contributing to a positive first impression for travelers and event attendees.

Ideal candidates will have prior customer service experience, strong English communication, and the ability to work flexible hours in a collaborative team environment.

Qualifications

• Basic computer skills and familiarity with registration/check-in processes.
• Willingness to work flexible evenings/weekends.
• Strong spoken English and clear verbal communication with guests and colleagues.

Responsibilities

• Greet guests and manage check-in/check-out in a professional manner.
• Operate the front desk systems and cashiering tasks.
• Answer phones, relay messages, and provide concierge services.
• Assist guests with requests and provide accurate information.
• Coordinate with bell staff and shuttle drivers as needed.
• Maintain a courteous and efficient guest experience.

Skills

Computer skills

Flexible scheduling

English communication

Guest communication

Job description

Evenings and Weekends

DoubleTree by Hilton Hotel Minneapolis – Park Place in St. Louis Park offers you the chance to be part of dynamic hospitality team in a welcoming, well-appointed hotel just west of downtown Minneapolis. With nearly 300 guest rooms, extensive meeting and event space, on-site dining, and amenities like an indoor pool, fitness center and 24-hour business center, our property is a vibrant place where team members support each other to deliver great experiences for travelers, business guests and event attendees alike. You’ll work in a diverse environment with opportunities to grow your skills, service guests with genuine hospitality and be part of at team that values collaboration, upbeat energy, and pride in what we do every day.

Front Desk Agent

Part-Time, Hourly, Non-Exempt

Evenings and Weekends

DoubleTree by Hilton Hotel Minneapolis – Park Place offers you the chance to be part of dynamic hospitality team in a welcoming, well-appointed hotel just west of downtown Minneapolis. With nearly 300 guest rooms, extensive meeting and event space, on-site dining, and amenities like an indoor pool, fitness center and 24-hour business center, our property is a vibrant place where team members support each other to deliver great experiences for travelers, business guests and event attendees alike. You’ll work in a diverse environment with opportunities to grow your skills, service guests with genuine hospitality and be part of at team that values collaboration, upbeat energy, and pride in what we do every day.

GENERAL PURPOSE

Builds a first impression for the guests by providing punctual, courteous and efficient handling of requests, which include check-in and checkout, handling cashier registers, and answering calls.

Essential Duties/Responsibilities

• Prioritize and organize work
• Work cohesively with co-workers as part of a team
• Work with minimal supervision
• Greet customers in a friendly and sincere manner
• Checking guests in and out in professional manner
• Complete registration process working with a computer system
• Count money accurately and handle cash, cards, checks, vouchers, vigilantly
• Provide concierge services
• Transmit and receive messages using a telephone
• Provide satisfactory overall customer service
• Be of assistance to the Bell person/Shuttle Driver
• Respond to guest inquiries and in a timely, friendly and efficient manner
• Provide or obtain accurate information

Other duties as assigned by management

JOB QUALIFICATIONS:

Previous Experience In Customer Service Required.

• Good computer skills
• Availability for flexible scheduling
• Ability to communicate in the English language
• Ability to communicate with guests, management, and co-workers

Physical Requirements

• Must be able to lift at least 50 pounds
• Must be able to push/pull up to 100 pounds occasionally

  Benefits

  • Medical, Dental, Vision insurance.
  • 401(k) including 401(k) match
  • Paid Time Off (both paid sick time and vacation)
  • Employee Discount