Bell Attendant/Driver

One Ocean Resort & Spa; New Jersey; Hybrid; USD 28,000 - 36,000; Full time

Job summary

Hilton Parsippany is seeking a friendly, proactive Bell/Guest Services Associate to welcome guests, assist with luggage, and drive the hotel shuttle. You will promote hotel amenities and respond quickly to guest requests, contributing to a memorable stay for all visitors.

Ideal candidates exhibit high work ethic, can handle high-pressure situations, and are capable of working nights, weekends, or holidays as needed. A valid driver’s license and safe driving record are required for this role.

Qualifications

• Proven experience with strong customer service skills, including ability to handle guest complaints and/or concerns.

Responsibilities

• Greet all guests arriving and departing the hotel, hold the front doors and provide excellent guest service.
• Carry baggage to the guest's room and manage luggage records.
• Safely drive the hotel shuttle van or guest vehicles as needed.
• Know hotel facilities/hours and give clear directions to guests.
• Suggest and promote hotel amenities (restaurant, lounge, spa).
• Respond to bell services requests within 2 minutes.

Skills

Customer service

Teamwork

Driving

Communication skills

Job description

1 Hilton Court, Parsippany, New Jersey 07054

Seated in the midst of over 50 Fortune 500 companies, Hilton Parsippany offers several in-house restaurants, a full-service spa, conference halls, two ballrooms, and much more.

Job Description

What you will be doing

• Greet all guests arriving and departing the hotel, hold the front doors as they enter and exit. Ensure guests feel welcome to the hotel, and provide excellent guest service.
• Carry baggage to the guest's room. Accurately tag and store luggage for guest as needed and maintain accurate records of incoming and outgoing luggage.
• Safely drive the hotel shuttle van.
• Have knowledge of the hotel property, hotel staff and hotel services, with hours of operation. Give clear and accurate directions to hotel facilities and rooms, as well as local area attractions.
• Suggest and "sell" the amenities of the hotel (i.e restaurant, lounge, spa, etc).
• Respond to request for bell services within 2 minutes.

Location

Parsippany Hilton-PHL

Requirements

What we are looking for

• Highwork ethic and self-initiative, ability to work in high pressure situations.
• Maybe required to work varying schedules to include nights, weekends, and holidays
• Proven experience with strong customer service skills, including ability to handle guest complaints and/or concerns.
• Possessa valid state driver's license (or chauffeur's license if required) and safely drive guest vehicles and/or shuttle van. Have proof of safe driving record as indicated by Motor Vehicle Record.
• Someonewho enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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