Front Desk Agent (Overnight)

Stratton Amenities; Raleigh (NC); On-site; USD 19,000 - 30,000; Full time

Job summary

Stratton Amenities is seeking an overnight concierge/front desk associate to maintain a secure lobby, verify guests, and handle after-hours requests. You will monitor access, respond to incidents, and ensure a clean, orderly reception area.

The role requires staying awake and alert through night hours with reliable, independent work habits and basic computer skills to operate property systems. Equal opportunity employer and professional conduct are essential.

Qualifications

• Prior concierge, front desk, hospitality, or security experience preferred.
• Strong judgment and ability to remain alert and engaged overnight.
• Professional communication and demeanor.
• Reliable, punctual, and able to work independently.
• Comfortable handling extended quiet periods without loss of focus.
• Basic computer skills and ability to learn property systems.

Responsibilities

• Maintain a secure and attentive lobby presence throughout the shift.
• Monitor building access, verify guests, and enforce entry protocols.
• Conduct routine property checks in accordance with site procedures.
• Answer and route phone calls, assist residents with overnight requests.
• Manage packages, deliveries, and key control as applicable.
• Document incidents, unusual activity, and complete shift reports.
• Ensure the front desk and lobby remain clean, organized, and presentable.
• Escalate emergencies or issues to management or appropriate authorities.

Skills

Professional communication

Overnight shift readiness

Reliability

Independent work

Basic computer skills

Tools

Property systems

Job description

Key Responsibilities

• Maintain a secure and attentive lobby presence throughout the shift
• Monitor building access, verify guests, and enforce all entry protocols
• Conduct routine property checks in accordance with site procedures
• Answer and route phone calls, assist residents with overnight requests
• Manage packages, deliveries, and key control as applicable
• Document incidents, unusual activity, and complete accurate shift reports
• Ensure the front desk and lobby remain clean, organized, and presentable
• Escalate emergencies or issues to management or appropriate authorities

Qualifications

• Prior concierge, front desk, hospitality, or security experience preferred
• Strong judgment and ability to remain alert and engaged overnight
• Professional communication and demeanor
• Reliable, punctual, and able to work independently
• Comfortable handling extended quiet periods without loss of focus
• Basic computer skills and ability to learn property systems

Requirements

• Must be available for overnight shifts
• Must be able to stay awake, alert, and responsive throughout the shift
• Must pass a background check

Compensation

• Competitive hourly rate based on experience

Equal Opportunity Employer

Stratton Amenities is an equal opportunity employer and considers all qualified applicants without regard to protected characteristics.