Front Desk Agent Overnight

Acqualina Resort & Residences on the Beach; Sunny Isles Beach (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading resort in Sunny Isles Beach is seeking a Front Desk Agent to ensure efficient check-in/check-out processes. The role involves providing exceptional guest service, handling payments, and maintaining confidentiality. Ideal candidates will be detail-oriented, able to work independently, and possess strong communication skills. This full-time position offers competitive wages and benefits, including health insurance and tuition reimbursement.

Benefits

Competitive Wages

Medical, Dental, Vision Insurance

401K Program

Paid Holidays and Vacation

Tuition Reimbursement

Qualifications

• Fluency in a foreign language, preferably Spanish/Russian/Portuguese.
• Previous experience as Front Desk Agent.
• Ability to perform job functions with attention to detail.

Responsibilities

• Check-in/check-out hotel guests courteously and efficiently.
• Provide information and assistance to all guests and visitors.
• Process all payments according to established hotel requirements.

Skills

Fluency in English

Attention to detail

Problem-solving

Teamwork

Education

High school graduate or equivalent

Some college or training in Hospitality Industry

Job description

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WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU! JOIN OUR DREAM MAKER CULTURE.

We are committed to investing in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

• Competitive Wages
• Medical, Dental, Vision Insurance
• Life Insurance
• 401K Program
• Paid Holidays and Vacation
• Outstanding Recognition and Awards Program
• Effective Training Programs
• Tuition Reimbursement
• Complimentary Parking and Meals in Dedicated Employee Restaurant
• Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases
• Management Programs to Progress on Your Career Journey
• Health and Wellness Fairs

Job Overview

Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors.

Reports To

Front Desk Manager Overnight/Front Office Manager.

Work Environment

Front Desk and Back Office Areas, Guest Rooms, and all Public Areas.

Key Relationships

Internal: Staff in Front Desk area, Bell/Door, Transportation, PBX Staff, Concierge, Reservations, Hotel Assistant Managers, Sales & Catering, Housekeeping, Restaurants, Accounting, Engineering, and Security.

External: Hotel guests/visitors, Tour company representatives, Limousine service personnel, other hotels.

Qualifications

Essential

• High school graduate or equivalent vocational training certificate.
• Computer basic arithmetic.
• Fluency in English both verbally and non-verbally.
• Provide legible communication and directions.
• Ability to perform job functions with attention to detail, speed, and accuracy.
• Prioritize and organize.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent hotel data.
• Ability to input and access information in the property management system/computers/point of sales system.

Desirable

• Some college or training in Hospitality Industry.
• Previous experience as Front Desk Agent.
• Previous cashiering experience.
• Fluency in a foreign language, preferably Spanish/Russian/Portuguese.
• Ability to suggestively sell.
• Certification in CPR.
• Previous guest relations training.

Physical Abilities

Essential

• Frequent standing and walking throughout shift.
• Endure various physical movements throughout the work areas.
• Reach overhead and extension up to 30 inches to complete tasks at different levels.
• Remain in stationary position for up to 8 hours throughout work shift.
• Satisfactorily communicate with guests, management, and co-workers to their understanding.
• Load and unload luggage from point of origin to destination.
• Lift, transfer, and store heavy objects up to 60 pounds.
• Occasional kneeling, pushing, pulling, and lifting.
• Occasional ascending or descending ladders, stairs, and ramps.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Management and Manufacturing

Industries

Hospitality