Sr. Front Desk Hospitality Agent (Overnight)

Sonder Inc.; Miami (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading global hospitality brand is seeking a Sr. Front Desk Hospitality Agent (Overnight) to ensure guest satisfaction and deliver exceptional service. The role involves managing guest interactions, supporting front desk operations, and collaborating with teams. Ideal candidates will have a service-oriented attitude, strong problem-solving skills, and experience in hospitality. Join a dynamic team committed to reshaping the future of travel with innovative solutions and a focus on guest experience.

Benefits

Competitive pay

Medical, dental, vision insurance

Flexible vacations

Wellness and volunteering days

Free stays and discounts at Sonder locations

Remote work flexibility for certain roles

Qualifications

• Experience in hospitality or customer service roles.
• Proficiency in additional languages is a plus.

Responsibilities

• Create a positive first impression for guests at the front desk.
• Handle guest interactions professionally and resolve issues.
• Support back-of-house tasks like audits and inventory.

Skills

Customer Service

Problem Solving

Communication

Organizational Skills

Adaptability

Tools

Salesforce

Job description

Sr. Front Desk Hospitality Agent (Overnight)

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Sonder (NASDAQ: SOND) is a leading global hospitality brand, offering premium, design-forward apartments and boutique hotels for the modern traveler. Founded in 2014, Sonder combines thoughtfully designed spaces with seamless, tech-enabled service — all delivered through a single, beautifully integrated experience.

Our properties are located in the world’s most sought-after neighborhoods, spanning 40+ markets across nine countries and three continents. Through the Sonder app, guests enjoy full control over their stay — from self check-in to 24/7 support — making travel easier, more flexible, and more inspiring.

In 2024, we announced a strategic partnership with Marriott International, integrating Sonder properties into Marriott.com and the Marriott Bonvoy app, connecting our systems with the world’s largest travel loyalty platform—unlocking new possibilities for guests and employees.

Sonder aims to deliver memorable experiences for modern travelers while driving sustainable growth. Our team blends the agility of a tech company with the standards of a global hospitality brand, reshaping the future of travel.

Life at Sonder

We aspire to build a workplace where employees thrive. Our culture influences decision-making, communication, and how we treat each other. Our Leadership Principles guide our values and actions. Read more about our Culture and Principles.

Our Overnight Senior Front Desk Hospitality Agents are the face of Sonder, embodying our principle “Extend Hospitality to All.” This role is ideal for those who enjoy guest interaction, creative problem-solving, and delivering exceptional service. They support our Front Desk Hospitality Agents and work at the front desk, ensuring guest satisfaction in a fast-paced environment.

The Opportunity

1. Be the face of Sonder, creating a positive first impression for guests, visitors, and partners at the front desk.
2. Guide guests through the Sonder experience, maximizing their stay via the Sonder app and self-service features.
3. Communicate proactively with guests, addressing their needs to ensure a seamless stay.
4. Handle guest interactions professionally, resolving issues and accommodating requests.
5. Collaborate with front desk staff and remote teams, taking ownership of guest issues to ensure satisfaction.
6. Prioritize and delegate tasks, act as a point of contact for escalated situations, and assist in training staff.
7. Maintain cleanliness and organization of workspaces to create a welcoming environment.
8. Support back-of-house tasks like audits, inventory, and minor maintenance; assist multiple properties as needed.
9. Assist leadership with administrative tasks to improve guest experience.
10. In some markets, set up breakfast, serve, and adhere to HACCP standards.

Who We Look For

• Experience in hospitality, customer service, or related roles; familiarity with customer communication software like Salesforce.
• Personable, service-oriented, positive attitude; enjoy guest interaction both in person and digitally.
• Excellent problem-solving skills and proactive approach.
• Strong computer skills and adaptability across applications.
• Organized, hardworking, detail-oriented; thrive in fast-paced environments.
• Flexible schedule, available evenings, weekends, holidays.
• Ability to stand for long periods and lift up to 50 pounds.
• Proficiency in additional languages is a plus.
• Reliable smartphone for work (expenses reimbursed).
• Willing to work overnight shifts with premium pay; shift times vary.

Additional Requirements

• Having a reliable vehicle, valid driver’s license, and insurance is required for some roles.
• Willingness to travel between properties daily with reliable transportation.

Benefits

Attractive travel perks, health benefits, and more, including:

• Competitive pay
• Medical, dental, vision insurance (where applicable)
• Flexible vacations
• Wellness and volunteering days
• Free stays and discounts at Sonder locations
• Remote work flexibility for certain roles

Learn More About Sonder

• Corporate Responsibility & Sustainability
• Data Privacy Policy
• Blog: Sonder Stories
• Instagram: @sonderstays

Equal Opportunity

We value diversity and are an equal opportunity employer. We do not discriminate based on race, religion, gender, sexual orientation, age, disability, or other protected categories. Our leadership principles include “Extend Hospitality to All,” emphasizing inclusivity. We support diversity through initiatives like Sonder Circles, employee resource groups.

If you need reasonable accommodation during the application process, contact [e-mail].

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Hospitality