Overnight Lifestyle Assistant/ Front Desk Agent

Auberge Resorts; Fort Lauderdale (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

Auberge Resorts is seeking an Overnight Lifestyle Assistant to provide five-star service at their luxury beachfront property in Fort Lauderdale. This role involves greeting residents, managing requests, and working closely with the Lifestyle Team to ensure a memorable experience. Candidates should have hotel operations experience and be flexible with shifts, including overnight work.

Qualifications

• Minimum 2 years of hotel operations experience in a luxury setting.
• Flexible schedule including holidays and weekends.

Responsibilities

• Greet residents and fulfill their requests.
• Answer telephone inquiries and make reservations.
• Work with Lifestyle Team partners for a seamless experience.

Skills

Communication

Attention to Detail

Job description

Company Description

Auberge Beach Residences is Fort Lauderdale’s most extraordinary beachfront property. Come home to our elegantly modern take on relaxed beachfront living, where you’ll unwind by one of our multiple swimming pools or at our private beach club. Experience beachfront living like no other. It’s the comfort of a family summer house married with the sophisticated style and effortless quality of modern Fort Lauderdale. A perfect enclave to relax & re-energize with loved ones.

Job Description

Become one of the authors of our story. The Overnight Lifestyle Assistant (Front Desk Agent) is committed to delivering five-star service to residents. The Lifestyle Assistant is responsible for greeting residents, fulfilling their requests, answering telephone inquiries, making reservations, and other duties as assigned.

Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our people always find new ways to look after the business, their guests, and their team members.

• Communicate effectively in English with co-workers and management.
• Participate in operating a traditional 24-hour, seven days a week, luxury hotel-style residential operation.
• Answer telephone calls, taking and delivering messages as needed.
• Work in conjunction with all Lifestyle Team partners including valet, housekeeping, security, pool and beach attendants.
• Be empowered to make decisions that directly affect the resident’s experience in a memorable and soulful fashion.
• After training, display a working knowledge of emergency procedures to ensure safety of talent and residents.
• Utilize the radio/paging internal communication system used throughout the facility.
• Maintain confidentiality of internal and external resident information.
• Be familiar with all Standard Operating Procedures relating to residential reception and concierge operations.

Qualifications

Required Qualifications

• A minimum of 2 years of hotel operations experience in a luxury setting.
• Demonstrated strong attention to detail and excellent communication skills.
• Must have a flexible schedule including holidays and weekends.
• The front desk will be staffed 24/7; all applicants must be willing to work AM, MID, and PM shifts.
• THIS POSITION IS AN OVERNIGHT POSITION.

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, LinkedIn, Facebook, and Pinterest: @AubergeResorts and #AlwaysAuberge.